Qiana Johnson
Plantation,FL
Summary
An Amicable employee offering years of retail and customer service experience. Organized and enthusiastic with expertise in accurately processing payments, maintaining high levels of customer satisfaction in all interactions and ability to run a multi line and desktop system, Maintaining composure when under pressure, Also Doesn't mind Adapting to different job roles if needed. Think Quickly to dispute any problems. Known to create a friendly and ecstatic work environment. Has a high tolerance level to be very patient when dealing with customers or any problems.
Overview
6
6
years of professional experience
Work History
Sandwich Maker/ Cashier
Einstein Bros & Bagels
01.2023 - Current
- Prepping Customer Orders Such as Walk in, Catering and through Third Party Delivery Services
- Greets guests, takes orders and payment, prepares and delivers coffee, bagels and other food products
- Develops personal ongoing relationships with customers
- Able to educate customers on various menu items by learning the menu
- Stocks and organizes the store as needed and Prepares product for later shifts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Directv Customer Service Representative
Directv
11.2021 - 08.2024
- Provide Feedback or answers for Customers who are curious about their bill or overall service
- Navigate through system to provide answers, promotions, and sales
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Server
Original House of Pancakes
07.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Cashier, Stocking Associate and Customer Service Host
Walmart
03.2019 - 12.2021
- Greeting customers and helping them find their way around the store and assisting with any questions they may have
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
- Educated customers on promotions to enhance sales
- Assisted customers by answering questions and fulfilling requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Handled Money transfers including checks
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Some College (No Degree) -
Broward College
Davie, FL 08.2024 - 3 2026
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL05.2020
Skills
- Leadership
- Team Player
- Positive Influence and an exciting personality
- Adaptable
- CPR certified
- Highly Organized and Detailed oriented
- Effective and attentive speaking and listening skills
- Customer Service Skills
- Dependable
- Takes initiative
- Great time management, sense of urgency
- Telephone Etiquette
- Sales Skills
- Microsoft Office proficiency
Timeline
Some College (No Degree) -
Broward College
08.2024 - 3 2026
Server
Original House of Pancakes
07.2023 - 02.2024
Sandwich Maker/ Cashier
Einstein Bros & Bagels
01.2023 - Current
Directv Customer Service Representative
Directv
11.2021 - 08.2024
Cashier, Stocking Associate and Customer Service Host
Walmart
03.2019 - 12.2021
High School Diploma -
Fort Lauderdale High School
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