Qiana McCullough
Scottsville,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Residential Manager
Finger Lakes DDSO
02.2004 - Current
- Report and document maintenance requests and scheduled appropriate services
- Foster community relationships to improve resident satisfaction through community inclusion
- Use Electronic Health Records (EHR) to maintain resident database of personal information, repairs, and lease agreements
- Conduct inspections of property grounds and equipment to identify maintenance concerns and direct timely repairs
- Communicated effectively with residents
- Create and maintain staff action plans (SAP) and safeguard summary plans (SSP), and fire evacuation plans
- Conduct staff evaluations
- Oversaw staff schedules
- Reviewed documentation for Medicaid services
- Maintain staff training certifications
- Complete and maintain DDP2
- Complete and maintain Person Expenditure Plan (PEP) and Money Management assessments (MMP).
Intern
Liberty-Resources
01.2024 - 08.2024
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Offered community resource guidance to clients to meet family needs for assistance.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Administered assessments to identify clients' needs and establish treatment plans.
- Facilitated psychoeducational classes to help clients develop life skills.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Developed and implemented individualized treatment plans for clients.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Documented client progress and activities in accordance with agency policies and procedures.
- Utilized evidence-based practices to provide effective interventions for clients.
Student Intern
Gavia LifeCare Center
02.2023 - 05.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Gained operational knowledge and supported departmental needs
- Performed administrative duties and staff support tasks
- Planned, prepared, and participated in weekly meetings and events
- Completed research, compiled data, updated spreadsheets and produced timely reports
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail
- Interacted with customers by phone, email, or in-person to provide information
- Greeted incoming office visitors, answered questions, and directed individuals to office locations
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Achieved management recognition by designing and implementing special projects during internship
- Analyzed problems, identified solutions, and made decisions
- Developed business, financial, and analytical skills needed for career
- Collaborated in professional team to solve workflow issues
- Answered incoming telephone calls, took down messages and provided information
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth
- Maximized productivity by analyzing protocols and identifying areas for improvement.
Education
Master of Science - Social Work
Syracuse University
Syracuse, NY05.2025
Bachelor of Science - Social Work
SUNY College At Brockport
Brockport, NY05.2023
Skills
- Microsoft Word
- Fire Safety Regulations
- Microsoft Outlook
- First Aid/CPR
- Staff Management
- Case Management
- Microsoft Excel
- Microsoft PowerPoint
- Google Docs
- Reading Comprehension
- Complex Problem-Solving
- Interdisciplinary Care
- Recreational Activities
- Emotional Support
- Active Listening
- Mental Health Support
- Cash Audits
- Social Perceptiveness
- Supporting Daily Living Needs
- Judgment and Decision-Making
- Complaint Reviews
- Emergency Response
- Critical Thinking
- Time Management
- Safety Standards
- Manage Budgets/Client Funds
- Performance Assessment
- Administrative Leadership
State
NY
Zip
14546
City
Scottsville
Timeline
Intern
Liberty-Resources
01.2024 - 08.2024
Student Intern
Gavia LifeCare Center
02.2023 - 05.2023
Residential Manager
Finger Lakes DDSO
02.2004 - Current
Master of Science - Social Work
Syracuse University
Bachelor of Science - Social Work
SUNY College At Brockport
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