Qiana Norfleet

Work History

Georgia Vocational Rehabilitation Agency

09.2022 - Current

Demonstrated versatility by handling multiple responsibilities simultaneously without compromising on quality or timeliness of deliverables.
Streamlined transaction processes for improved accuracy and reduced processing times.
Collaborated cross-functionally to implement improvements in transaction procedures.
Developed expertise in various transaction types, becoming a valuable resource for the team and clients alike.
Maintained up-to-date knowledge of industry trends and best practices, applying them to daily tasks for optimal results.
Reduced errors with meticulous attention to detail during transaction verification.
Reconciled account balances accurately on a monthly basis, ensuring timely resolution of discrepancies and maintaining the integrity of financial records.
Provided exceptional customer service, fostering positive relationships with clients and stakeholders alike.
Safeguarded sensitive information by adhering to strict confidentiality protocols in all transactions.
Increased team efficiency, assisting colleagues in resolving complex transaction issues.
Handled high volume of transactions promptly, consistently meeting productivity targets.

The Home Depot Distribution Center

Locust Grove, GA

10.2019 - 09.2022

Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
Answered and redirected incoming phone calls for office.
Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Organized successful company events that promoted team building and boosted morale among staff members.
Assisted with recruitment efforts, successfully filling open positions in a timely manner.
Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
Managed employee exit interviews and paperwork.
Assisted in developing job descriptions that accurately reflected position responsibilities and requirements for recruitment purposes.
Improved onboarding process for new hires, resulting in increased retention rates.

Impact Logistics/Proctor & Gamble

06.2018 - 09.2019

Administered payroll processing accurately and on time, maintaining employee trust in compensation management practices.
Improved onboarding experience for new hires, fostering positive relationships from day one.
Managed benefits administration, ensuring timely enrollment and accurate information dissemination to employees.
Ensured a safe workplace by conducting regular safety audits and updating safety protocols as needed.
Supported managers in resolving employee grievances, promoting a harmonious work environment.
Conducted exit interviews with departing employees, identifying areas for organizational improvement based on their feedback.
Participated in strategic planning initiatives related to HR goals, aligning human resources strategies with overall business objectives.
Maintained electronic and paper filing systems for easy retrieval of information.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.