Qiana Phillips
Chicago,IL
Summary
Seeking a full or part-time position that will take advantage of my customer service and communication skills. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Compassionate CNA accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA
Alexian Village
Elk Grove Village, IL
09.2023 - Current
- Administered medications under supervision of a licensed nurse.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Educated patients on self-care techniques that would help them maintain their independence.
- Transported residents within the facility as needed.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reminded patients to take prescribed medications or nutritional supplements.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
CNA
Bella Terra Rehabilitation Center
La Grange, IL
10.2022 - 03.2023
- Documented patient care services by charting in designated areas.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Turned and repositioned bedridden patients to prevent bedsores.
- Observed and reported unusual symptoms and changes to charge nurse.
RA /CNA
Alden Lakeland
Chicago, IL
06.2022 - 12.2022
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Transported residents within the facility as needed.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Documented patient care services by charting in designated areas.
Medi-Car Driver
Superior Air-Ground Ambulance Service Inc.
Chicago, IL
06.2021 - 06.2022
- Maintained cleanliness of vehicles both inside and out; refilled fuel tanks when necessary.
- Transported patients to and from residences and medical facilities in both emergency and non-emergency situations.
- Responded to dispatch calls promptly.
- Provided courteous and professional customer service to patients, caregivers, and medical staff.
- Reported any mechanical issues or damages immediately after discovery.
- Sanitized medical equipment and inside of vehicle after each transport to avoid spread of germs.
- Operated company-owned vehicle safely and responsibly according to state traffic laws.
Gate Guard
American Security
Chicago, IL
10.2020 - 04.2021
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked shipments and belongings by completing physical reviews, wanding, and using x-ray inspection technology.
- Conducted regular patrols around the perimeter of the grounds.
- Reported any unusual occurrences immediately to supervisors.
- Identified suspicious activity to determine appropriate response.
- Interacted professionally with clients, guests, and staff members.
- Answered questions from visitors regarding directions and other inquiries about the facility.
Cashier
Walmart
Chicago, IL
09.2018 - 08.2020
- Greeted customers promptly and responded to questions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
Teacher's Aid
06.2017 - 08.2017
- Prepared lunch for students, Put beds down to prepare students for naptime, Engaged in activities with students
Nurse Assistant
07.2014 - 08.2014
- Organized school-aged students activities, Provided day-care for infants and toddlers, Engaged bed-bound elderly patients in conversation, Served meals, Transported wheelchair bound patients through the facility, Efficiently followed out instructions given by the head nurse
Drive-Thru
Wendy's
01.2017
- Daily customer service, Routine opening and closing of restaurant, Prep and cleaning the work area
Education
Ombudsman West
06.2017
High School Diploma -
Greater West Town Training Partnership
Chicago, IL06-2017
Richard T. Crane Medical Prep
Skills
- Strong interpersonal Communication
- Organized
- Confident
- Patience
- Works well with a team and independently
- Compassionate Communication
- Transporting Patients
- Patient-Focused Care
- Valid IL Driver's License
- Helping With Medication
- Assisting With Personal Grooming
- Compassionate
- Patient Management
- Able to Lift 50 Pounds
References
- Aimee Kackley, Ombudsman West Counselor, 312-243-1550, akackley@ombudsman.com
- Maureen O’Donnell, Ombudsman West Teacher, 312-243-1550, modonnell@ombudsman.com
- Elizabeth Toussaint, Ombudsman West Social Worker, 312-243-1550, epagliuzza@ombudsman.com
Certification
- CNA STATE CERTIFIED
- CPR
Timeline
CNA
Alexian Village
09.2023 - Current
CNA
Bella Terra Rehabilitation Center
10.2022 - 03.2023
RA /CNA
Alden Lakeland
06.2022 - 12.2022
Medi-Car Driver
Superior Air-Ground Ambulance Service Inc.
06.2021 - 06.2022
Gate Guard
American Security
10.2020 - 04.2021
Cashier
Walmart
09.2018 - 08.2020
Teacher's Aid
06.2017 - 08.2017
Drive-Thru
Wendy's
01.2017
Nurse Assistant
07.2014 - 08.2014
Ombudsman West
High School Diploma -
Greater West Town Training Partnership
Richard T. Crane Medical Prep
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