Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

Qiana Stratford Walker

Administrative Assistant
Wilmington,DE

Summary

Highly organized and solutions-driven professional seeking to improve the organization’s efficiency and productivity.

Overview

17
17
years of professional experience

Work History

Administrative Assistant/Receptionist

The Stanley-Laman Group, LTD
08.2024 - 09.2024

- Professionally answer main telephone line, screen and direct calls. Monitor main line voice messages.

- Meet and greet visitors as they arrive; advise appropriate staff member.

- Receive and distribute deliveries, incoming USPS mail, posting and delivery of outgoing mail daily. Log in-person incoming and outgoing checks.

- Assist with courier requests and correspondence.

- Maintain inventory of office and kitchen supplies by checking stock to determine inventory levels,

anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies

weekly. Place special orders as needed.

Entry Level Recruiter

Insight Pa Cyber Charter School
06.2024 - 08.2024
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Assisting HR with the process of recruitment, including vetting candidates, assisting with interviews and issuing employment contracts
  • Supporting internal and external inquiries and requests related to the HR department
  • Supporting HR-related training programs, workshops and seminars
  • Entering employee data into computer database
  • Continuously learn the latest HR best practices to improve workplace efficiency

Student Attendance Coordinator

Insight Pa Cyber Charter School
03.2024 - 06.2024
  • Track and monitor student attendance, communicate with school staff and families to reduce barriers to school attendance and managing daily program operations to ensure compliance
  • Confer with students and their parents regarding problems or concerns related to student attendance and welfare.
  • Assist to coordinate, refer and submit the School Attendance Review
  • Act as a liaison between the school and community agencies, such as public and private welfare
  • Explain legal procedures involving school attendance.
  • Investigate non-attendance to insure legality of absence excuses.
  • Prepare all necessary attendance reports.
  • Oversee attendance accounting and the preparation of attendance reports.
  • Enforce the district’s rules and regulations related to school attendance areas
  • Perform other duties as directed by the school or district administration.

Administrative Assistant/Receptionist

The Stanley-Laman Group, LTD
01.2024 - 02.2024

- Professionally answer main telephone line, screen and direct calls. Monitor main line voice messages.

- Meet and greet visitors as they arrive; advise appropriate staff member.

- Receive and distribute deliveries, incoming USPS mail, posting and delivery of outgoing mail daily. Log in-person incoming and outgoing checks.

- Assist with courier requests and correspondence.

- Maintain inventory of office and kitchen supplies by checking stock to determine inventory levels,

anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies

  • weekly. Place special orders as needed.

Art Gallery Manager

Upper Darby Art Gallery
06.2022 - 11.2023
  • Utilized social media platforms effectively to promote upcoming events and highlight new acquisitions, attracting a wider audience base for the gallery''s offerings.
  • Regularly reviewed and adjusted gallery policies to maintain compliance with industry regulations and best practices, ensuring a safe and enjoyable environment for all visitors.
  • Developed a loyal following of patrons by hosting exclusive previews and private viewings for select clientele.
  • Developed strong relationships with artists, collectors, and art enthusiasts to foster a loyal community around the gallery.
  • Boosted gallery visibility through strategic marketing initiatives, including social media campaigns and partnerships with local businesses.
  • Maintained a user-friendly website with up-to-date information on current exhibitions, events, and available artworks for purchase.
  • Oversaw daily gallery operations including staffing, budgeting, sales goals, and facility maintenance to ensure smooth functioning at all times.
  • Organized successful gallery events such as openings, artist talks, and educational workshops to increase foot traffic and build brand awareness.
  • Enhanced customer experience by curating visually appealing and engaging art exhibitions.
  • Collaborated with artists to design compelling exhibition layouts that showcased their work in the best possible light.
  • Directed photo shoots for print and digital media, reviewing each element against client standards and expectations.

New Member Enrollment Specialist

ABSOLUTECARE MEDICAL CENTER
10.2019 - 08.2022
  • Conduct community outreach telephonically and in person to locate, engage, and educate members on AbsoluteCare’s services including enrolling in PCP or ancillary services such as Care Management or Behavioral Health services.
  • Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs.
  • Meeting sales goals, conversion rates and other acquisition metrics as outlined in the annual performance plan.
  • Support the member to improve their wellbeing by staying out of the hospital and attend regular visits to their primary physician.
  • As needed, help the member engage with mental health and substance use treatment.
  • Support the member to ensure pick-up of their prescriptions.
  • Provide member education on community resources and benefits.
  • Partner with care team (community, providers, internal staff)
  • Effectively build trust and rapport with members and their support systems and communities to drive engagement.
  • Effectively tell the story of AbsoluteCare, its services, benefits and how they can help the specific member being engaged.
  • Continually find new and innovative ways to build trust and engagement of members located but not engaged, as well as to locate members not found.
  • Identify barriers to care, especially those that have, are currently, or may negatively impact engagement in care or healthcare goals and support addressing those needs including connecting to community resources.
  • Instill and promote AbsoluteCare’s 5-star customer service philosophy in the medical center and in the community by promoting the AbsoluteCare Way.
  • Report and enter daily outreach activities into CRM and electronic health and/or medical record.

Administrative Nursing Assistant

CARSON VALLEY CHILDREN’S AID
05.2017 - 10.2019
  • Provide administrative support to the Nursing Director and as needed nursing documentation to staff of Academic and Residential Life
  • Maintain nursing schedule and all student appointments with follow-ups
  • Maintain internal and external communications
  • Maintain daily files, reports and request medical/dental records for all students
  • Handle all incoming calls for the Department
  • Maintain copy machines and order supplies

Administrative Assistant

BLACK WOMEN IN SPORT FOUNDATION
06.2013 - 05.2017
  • Organize and monitor various sports and non-sport activities at multiple locations
  • Coordinate educational and recreational services to the youth
  • Schedule and plan enrichment project activities
  • Oversee multiple staff members and ensure that all staff and activities are timely and meeting the needs of the community

Sanitarian Specialist

DEPARTMENT OF HEALTH AND HUMAN SERVICES
01.2008 - 01.2012
  • Examine and evaluate private and public establishments while ensuring compliance with City and State health regulations and laws
  • Conducts routine inspections to ensure compliance of local and state public health and environmental codes, regulations and policies
  • Maintain accurate daily, weekly, and monthly metrics to report to management teams and corporate based reporting systems
  • Conduct risk assessments
  • Collaborates in the development and delivery of programs and activities that promote health and prevent disease, in settings including homes, community organizations, businesses, schools and the community
  • Educates and interacts professionally and effectively with persons of all ages from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities on environmental health issues
  • Evaluates data pertaining to the inspection and maintaining correspondence with the business establishment concerning permits and violations

Education

Bachelor Of Science - Community Health

Delaware State University
Dover, DE
01.1995 - 1 2000

Bachelor Of The Arts - Fashion Marketing

Katharine Gibbs School
2501 Monroe Blvd, Norristown, PA 19403

Skills

75 words per minute typing skills

Strong Leadership

Strategic Thinking

Communication

Organization

Maintaining confidentiality

Decision-Making

Adaptable

Creative Solutions Driven

Canva

Adobe

Microsoft Office

Affiliations

  • ACHIEVEability, a 501(c)3 nonprofit organization that strives to permanently break the generational cycle of poverty for West Philadelphia. Our core programs are: 1. Family Self-Sufficiency Program: helps families break the generational cycle of poverty through affordable housing, coaching, and education. 2. ACHIEVEability Connects: partners with residents to address their needs and barriers to success, and connect them to resources to achieve long-term stability. We also support local businesses and engage in safety and public space initiatives. 3. WorkSmart West Philly: partners with jobseekers to remove employment barriers and increase their employability to secure living-wage jobs and break out of poverty."
  • DHS (SCOP) Support Community Outreach Program provides small grants ($1500-$10,000) to supplement community-based groups in their efforts to provide programs and services to children and youth. The program offer recreational, cultural, educational and social service activities designed to prevent child abuse and juvenile delinquency and enhance the quality of family life. Over 50,000 youth benefit from SCOP-funded activities.
  • Philadelphia Parks and Recreation centers community advisory boards.

Interests

Digital Marketing and Promotion

Art Curation

Creative Writing

Event Production

Timeline

Administrative Assistant/Receptionist

The Stanley-Laman Group, LTD
08.2024 - 09.2024

Entry Level Recruiter

Insight Pa Cyber Charter School
06.2024 - 08.2024

Student Attendance Coordinator

Insight Pa Cyber Charter School
03.2024 - 06.2024

Administrative Assistant/Receptionist

The Stanley-Laman Group, LTD
01.2024 - 02.2024

Art Gallery Manager

Upper Darby Art Gallery
06.2022 - 11.2023

New Member Enrollment Specialist

ABSOLUTECARE MEDICAL CENTER
10.2019 - 08.2022

Administrative Nursing Assistant

CARSON VALLEY CHILDREN’S AID
05.2017 - 10.2019

Administrative Assistant

BLACK WOMEN IN SPORT FOUNDATION
06.2013 - 05.2017

Sanitarian Specialist

DEPARTMENT OF HEALTH AND HUMAN SERVICES
01.2008 - 01.2012

Bachelor Of Science - Community Health

Delaware State University
01.1995 - 1 2000

Bachelor Of The Arts - Fashion Marketing

Katharine Gibbs School
Qiana Stratford WalkerAdministrative Assistant