Qiana Waddell
Chicago Ridge,IL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
12
12
years of professional experience
Work History
Student Development Advisor
Universal Technical Institute
06.2022 - 03.2023
- Developed and implemented student success programs, including workshops, mentoring initiatives, and career readiness seminars.
- Collaborated with faculty, staff, and student organizations to create a supportive campus environment conducive to student growth.
- Evaluated course instructors and provided individualized referrals for continued skills development.
- Applied streamlined application processes that enhanced efficiency, resulting in increased interview scheduling for Advanced Training Managers.
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status.
- Coordinated participant recruitment and training program placement.
- Collaborated with management to periodically review and update training program objectives.
Senior Admissions Advisor
Rasmussen University
02.2021 - 05.2022
- Persistently achieved outstanding results by surpassing daily dial goals, consistently making 80-100 calls per 8-hour work shift, showcasing exceptional performance as a recruiter
- Documented communication with prospective and current students using CRM system.
- Proactively monitored and tracked recruitment metrics, utilizing data analysis to optimize prospecting strategies and achieve enrollment targets
- Developed and implemented outreach campaigns, resulting in an expanded pool of prospective students and increased program awareness
- Exhibited a deep understanding of program requirements, accreditation standards, and tuition fees, enabling the delivery of accurate and comprehensive information to prospective students
- Utilize knowledge of team, procedures, trending and call center reporting to recommend process improvements and efficiency gains
- Helped increase new student enrollment numbers for 2021-2022 by 43%
- Built relationships and assist prospective student through the enrollment funnel and on the path to start class
- Created and managed admissions processes, including review of applications and documentation, interviews, and enrollment decisions.
Senior Admissions Counselor
Flashpoint Chicago, A Campus Of Columbia College Hollywood
06.2018 - 01.2021
- Developed and implemented a comprehensive student referral program, resulting in a steady influx of qualified leads and increased enrollments
- Responsible for facilitating Orientation and registration day activities
- Consistently achieved and exceeded monthly goals by conducting effective inbound and outbound calls, resulting in a high conversion rate of prospective students
- Conducts a high quality of prospective phone contacts to secure weekly standard appointment set and interview activity, and to conduct follow-up activity with unresolved interviewees and future class applicants
- Exemplified strong screening and recruitment skills, identifying and recruiting suitable candidates for the programs
- Preserve accurate student information in the electronic records system, ensuring efficient document routing and uploading
- Ensured a smooth onboarding process for new students by assisting with paperwork and ensuring a positive experience.
Associate Director of Recruitment
I.T.T Technical Institute
03.2015 - 07.2016
- Led a high-performing team that consistently achieved and exceeded call center target metrics, contributing to the overall success of student recruitment efforts
- Transformed an underperforming team of 9 through best practices and interventions by targeting specific enrollment pools and developing KPIs to monitor in effort to track and increase retention and new student enrollment
- Achieved and exceeded quarterly budget goals with an enrollment start rate of 110% for Q3 2015, and 157% in Q4
- Conducted face-to-face interviews with candidates and effectively assessed their qualifications, resulting in a high conversion rate of qualified applicants
- Executed strategies in my assigned recruitment areas and target market segments for planned outreach activities which include the transfer fairs and table visits (non-traditional and transfers), high school visits, and community outreach activities (job fairs)
- Consistently achieved call center target metrics through effective coaching and one-on-one meetings, improving overall team performance
- Managed inbound and outbound calls on behalf of admissions advisors, efficiently addressing student inquiries and concerns
- Handle highly escalated supervisory type calls and other temporary assignments
- Demonstrated a thorough understanding of workflow, processes, and departmental priorities, contributing to overall recruitment success.
Admission Advisor
AIU Online, Career Education Corp
11.2010 - 03.2015
- Demonstrated exceptional ability to consistently achieve and exceed individual and team enrollment goals, resulting in recognition as a top-performing recruiter within the organization
- Constructed and delivered training sessions on effective enrollment techniques, resulting in improved performance and higher conversion rates for new representatives
- Achieved and surpassed recruitment goals by managing a high volume of inbound and outbound calls, making daily 80-100 outbound calls
- Played a pivotal role in achieving the highest team enrollments, contributing significantly to overall recruitment success
- Collaborated with colleagues to meet and maintain call center target metrics, resulting in exceptional student and customer experiences
- Conducted comprehensive training for new representatives, maximizing retention and referrals through enrollment and administrative processes
- Actively participated in job and career fairs, successfully recruiting prospective students and expanding the institution's reach.
Education
Bachelor of Science - Business Management
Robert Morris University - Illinois
Chicago, ILAssociate of Applied Science - Business Administration
Robert Morris University - Illinois
Chicago, ILSkills
- Relationship Builder
- Data Entry
- Multitasking
- Active Listening
- Adaptability
- Strategic Thinker
- Excellent Communicator
- Customer service
- Leadership
- Interviewing
- Microsoft Office
- SalesForce, Power BI, G-Suite, Slate
Timeline
Student Development Advisor
Universal Technical Institute
06.2022 - 03.2023
Senior Admissions Advisor
Rasmussen University
02.2021 - 05.2022
Senior Admissions Counselor
Flashpoint Chicago, A Campus Of Columbia College Hollywood
06.2018 - 01.2021
Associate Director of Recruitment
I.T.T Technical Institute
03.2015 - 07.2016
Admission Advisor
AIU Online, Career Education Corp
11.2010 - 03.2015
Bachelor of Science - Business Management
Robert Morris University - Illinois
Associate of Applied Science - Business Administration
Robert Morris University - Illinois
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