Positive and upbeat front desk agent successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Self-motivated front desk agent highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Polite and accommodating front desk agent bringing four years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
Qiana Younger
Fort Wayne,IN
Summary
Work History
Hampton inn SouthwestFort Wayne, IN
Front Desk Night Auditor
07/06/19 - Current (5 years & 5 months)
Job overview
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Assisted hotel guests with check in and out procedures courteously.
- Monitored reservations to track incoming parties and special events.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Completed nightly updates to hotel rates and individual room charges.
- Input customer data into reservation systems and updated to reflect room changes.
- Facilitated successful front desk operations for high-volume hotel.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Arranged special accommodations for guests to enhance visitor experiences.
- Documented wake-up requests and set up automatic calls in system.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Reviewed item requests and room service orders for accuracy and needed assistance.
Education
MedTech CollegeFort Wayne, IN
from Clinical Laboratory Assisting
10.2015
University Overview
Skills
- Greeting Guests
- Posting Charges
- Payment Oversight
- Tracking Expenses
- Generating Reports
- Guest Services
- Multi-Line Phone Systems
- Supply Stocking
- Decision Making
- Switchboard Operation
- Room Key Issuance
- Nightly Audits
- Housekeeping Notification
- Two-Way Radio Operation
- Payment Processing
- Inquiry Response
- Verbal and Written Communication
- Customer Service
- Dining and Amenity Recommendations
- Problem Solving
- Issue Escalation
- Escort Instructions
- Lobby Maintenance
- Reservations Management
- Account Balancing
- Room Assignment
- Transportation Arrangements
- Problem-Solving
- Computer Skills
- Common Area Maintenance
- Hotel Safe Deposits
- Phone and Email Etiquette
- Check In and Check Out Procedures
- Teamwork and Collaboration
- Guest Registration
- Data Gathering
- Incoming Mail Sorting
- Payment Collection
Timeline
Front Desk Night Auditor
Hampton inn Southwest
07/06/19 - Current (5 years & 5 months)
MedTech College
from Clinical Laboratory Assisting
Similar Profiles
Qiana YoungerQiana Younger
Front Desk Night Auditor at Hampton inn SouthwestFront Desk Night Auditor at Hampton inn Southwest
Tammy ChampagneTammy Champagne
Front Desk Clerk/Night Auditor at Hampton Inn & Suites Lubbock SouthwestFront Desk Clerk/Night Auditor at Hampton Inn & Suites Lubbock Southwest
Patricia JohnsonPatricia Johnson
Front Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & SuitesFront Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & Suites