QIANA L. HODGES
Shorewood,IL
Summary
Dedicated and adaptable professional with experience in customer service, healthcare support, resident activities, and facility maintenance.
Skilled in communication with customers, patients, residents, and team members while maintaining professionalism, accuracy, and confidentiality. Strong background in billing inquiries, insurance verification, documentation, problem-solving, and administrative support. Reliable, organized, and able to perform effectively in fast-paced environments. Eager to contribute to an organization that values quality service, teamwork and continuous improvement.
Overview
10
10
years of professional experience
Work History
Custodian
Cornerstone Services Inc
Joliet, IL
09.2024 - Current
- Maintained cleanliness and sanitation standards across all facility areas.
- Operated cleaning equipment, including floor buffers and vacuums, ensuring optimal performance.
- Assisted with inventory management of cleaning supplies, tracking usage and reordering as necessary.
- Collaborated with team members to improve efficiency in cleaning processes and workflows.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Activities Aide
Aperion Care
Forest Park, Illinois
11.2018 - 02.2020
- Supported daily resident mobility by performing safe transfers from wheelchairs to beds or chairs as needed.
- Facilitated engaging recreational activities for residents, promoting social interaction and well-being.
- Assisted in planning and coordinating events tailored to residents' interests and needs.
- Supported resident engagement in arts and crafts projects to promote creative involvement.
- Assisted with scheduling, preparation, and execution of daily activities for long-term care residents.
- Delivered emotional support to residents to promote resident wellbeing and stability.
- Monitored programming activities for adherence to applicable laws, regulations, policies, and established procedures.
- Oversaw resident behavior during activities to maintain safety protocol compliance.
Customer Service Representative
RevMd Partners LLC
Westmont, Illinois
03.2017 - 10.2017
- Contracted by University of Chicago billing department, handling inquiries from potential and current patients
- Handled inbound calls regarding billing, procedures, and costs, providing accurate information to enhance customer understanding.
- Explained billing and provided options for payment
- Processed payments for outstanding balances, ensuring timely resolution of financial inquiries.
- Made arrangements for repayment
- Provided additional information to consumers inquiring about financial assistance.
- Maintained detailed records of customer interactions and transactions, facilitating effective follow-up and reference.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Service Representative
Randstad (Maximus)
Chicago, Illinois
10.2016 - 03.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided detailed program information to assist elderly and disabled consumers in accessing home health care services
- Served as liaison between consumers and governing offices to facilitate timely access to services
- Guided consumers through necessary steps to access home health services.
- Advised the consumer of the next step in the process for receiving services in home.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Electronically faxed forms to the physician’s office
- Engaged with consumers to clarify service requirements and recorded information accurately in systems.
Education
GED -
ICCB
Joliet, ILSkills
- Facility maintenance
- Data entry and documentation
- Microsoft office, Word, Outlook, and Teams
- Time management
- Problem solving and conflict resolution
- Client relations
- Teamwork and communication
- Facility safety protocols
- Responsible and dependable
- Sanitation practices
- HIPAA and confidentiality
Timeline
Custodian
Cornerstone Services Inc
09.2024 - Current
Activities Aide
Aperion Care
11.2018 - 02.2020
Customer Service Representative
RevMd Partners LLC
03.2017 - 10.2017
Customer Service Representative
Randstad (Maximus)
10.2016 - 03.2017
GED -
ICCB