Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Qianna Holder

Arlington,VA

Summary

As an Account Manager, with a proven track record in customer success, increasing the company's revenue by 104-110%, and leadership experience. Currently servicing customers as an Inside Sales, Account Manager which allows utilization of my core skills of ideation, organization, agility, and adaptability. I am a self-started who is focus on the customer, team rapport and driving innovation to increase sales revenues. I love to hike and listen to audiobooks.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Manager, Inside Sales

Amazon Web Services (AWS)
08.2022 - Current
  • Track and report on key demand generation metrics, providing regular updates and insights to stakeholders, including management and sales teams
  • Tasked with 300 calls, five opportunities, and seven meetings per week
  • Conduct market research and analysis to identify new market opportunities, buyer personas, and key trends, enabling more effective targeting and messaging in demand generation efforts
  • Develop and execute comprehensive demand generation strategies to generate qualified leads and drive revenue growth
  • Manage lead nurturing programs to cultivate relationships with prospects throughout the buyer's journey, increasing conversion rates and driving sales pipeline growth.

Inside Sales

Anthem BCBS
01.2021 - 08.2022
  • Consistently exceeded sales targets by developing and executing effective inside sales strategies, resulting in a steady increase in revenue and customer acquisition
  • Utilized a consultative sales approach to build relationships with prospects, understand their needs, and present tailored solutions, leading to a high conversion rate and customer satisfaction
  • Conducted outbound prospecting activities, including cold calling, email campaigns, and social media outreach, to generate leads and drive pipeline growth
  • Provided exceptional customer service by promptly responding to inquiries, addressing concerns, and providing product expertise to prospects and existing customers.

Project Specialist

Cisco Systems
01.2020 - 01.2021
  • Successfully led a strategic GTM project to incorporate the distribution and vendor teams. The success of this project started with a 5 mil increase in revenue, led to 15 mil, and still increasing.
  • Orchestrated and executed comprehensive program-level planning, successfully leading interdependent projects with meticulous attention to detail, resulting in seamless project execution and delivery
  • Consistently delivered projects/programs on time, within budget, and with an unwavering commitment to high quality, surpassing customer expectations and ensuring exceptional customer satisfaction
  • Spearheaded customer-facing projects, assuming a key business management role within accounts, fostering strong client relationships, and driving business growth through exceptional service delivery and customer engagement
  • Drove the implementation of effective and accurate status reporting mechanisms, ensuring transparent communication and providing stakeholders with timely updates on project progress, milestones, and potential risks or issues.

Customer Success Manager

Wellstar Health Systems
01.2019 - 01.2020
  • Proactively collaborated with customers to understand their goals, needs, and challenges and developed tailored strategies to drive their success and achieve desired outcomes
  • Conducted regular business reviews with clients to assess their satisfaction, identify growth opportunities, and present recommendations for optimizing product usage and maximizing value
  • Monitored customer health and engagement through data analysis and proactive communication, addressing any concerns and providing timely support to mitigate churn risks
  • Acted as a liaison between customers and internal teams, advocating for customer needs, escalating issues, and coordinating cross-functional efforts to deliver exceptional service
  • Developed and delivered customer success metrics and reports, demonstrating the value delivered to customers and highlighting areas for improvement or further optimization.

Sales Team Lead

Hinduja Global Solutions (HGS)
01.2017 - 01.2019
  • Demonstrated in-depth knowledge of healthcare policies and laws, leveraging this expertise to identify optimal customer solutions
  • Led and mentored a high-performing sales team, providing guidance, coaching, and training to drive individual and collective success
  • Developed and implemented sales strategies, tactics, and goals to achieve revenue targets and exceed sales quotas
  • Led by example by actively engaging in sales activities, managing a personal sales pipeline, and closing deals to drive revenue growth
  • Identified market trends, competitive insights, and customer needs, providing valuable input to product development and marketing strategies.

Sr. Project Coordinator

T-Mobile @ Marketsource
01.2015 - 01.2017
  • Effectively managed project schedules, resources, deliverables, and timelines in collaboration with application managers, business partners, and project team members
  • Supported project managers in establishing baselines, tracking progress, and reporting variances related to budgets, schedules, risks, and scope
  • Facilitated productive meetings among diverse project stakeholders, including Sales, Stakeholders, Technical Teams, and Project Managers, utilizing various collaborative tools
  • Collaborated closely with the sales team to develop and deliver educational programs aimed at addressing customer issues and aligning with organizational directives
  • Generated team efficiency reports and conducted a thorough analysis to identify areas for improvement and implement targeted enhancements.

Education

GA State University
01.2014

Spelman College
01.2013

Skills

  • Inside Sales
  • Program Management
  • Status Reporting
  • Problem Solving
  • Leadership
  • Strategic Thinker
  • Stakeholder Management
  • Customer Relationship Management
  • Sales Presentations
  • Strategic Prospecting
  • Business Forecasting
  • Advertising Campaigns
  • Pipeline Management
  • Closing Techniques
  • Marketing
  • Social selling
  • Data Analytics
  • National account management

Certification

  • Licensed Life & Health Insurance Agent - 2015
  • Certified Front & Back End Developer - 2018
  • Certified Cultural & Diversity Consultant - 2019
  • JIRA - 2019
  • Certified Scrum Master (CSM) - 2021
  • AWS Cloud Practitioner - 2022

Timeline

Account Manager, Inside Sales

Amazon Web Services (AWS)
08.2022 - Current

Inside Sales

Anthem BCBS
01.2021 - 08.2022

Project Specialist

Cisco Systems
01.2020 - 01.2021

Customer Success Manager

Wellstar Health Systems
01.2019 - 01.2020

Sales Team Lead

Hinduja Global Solutions (HGS)
01.2017 - 01.2019

Sr. Project Coordinator

T-Mobile @ Marketsource
01.2015 - 01.2017

GA State University

Spelman College

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Qianna Holder