Qianyou (Leah) Lin
Irvine,CA
Summary
Dynamic professional with a proven track record at TJ Restaurant Management Inc, excelling in customer experience and operations. Bilingual in Chinese and English, I leverage strong problem-solving skills and computer-assisted translation tools to enhance communication and efficiency. Committed to delivering exceptional service and fostering teamwork in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Experience & Operations Associate
TJ Restaurant Management Inc
San Clemente, CA
11.2025 - Current
- Monitored and maintained service standards to provide a reliable and enjoyable dining experience in a busy chain restaurant.
- Implemented best practices for operational processes, contributing to increased accuracy and consistency.
- Streamlined communication between front-of-house and kitchen teams to ensure seamless service delivery.
- Facilitated resolution of customer issues through effective and empathetic communication strategies.
- Implemented and enforced company operational standards and cash-handling procedures to mitigate risks and enhance efficiency.
Bilingual Translation & Communications Assistant
Guangzhou Heyi Trading Company
Guangzhou, China
03.2022 - 09.2024
- Executed Chinese-English translation of business correspondence and internal documents to ensure clarity and understanding across teams.
- Streamlined communication processes by bridging language barriers between internal teams and external partners.
- Validated linguistic accuracy, maintained professional tone, and ensured cultural appropriateness in translated content.
- Ensured careful handling of business information, prioritizing discretion and adherence to professional protocols.
Sales Associate
LuluLun Apparel
Guangzhou, China
06.2022 - 06.2024
- Provided exceptional customer service to enhance overall shopping experience.
- Oversaw inventory management to ensure accurate stock levels and timely merchandise replenishment.
- Executed product demonstrations, showcasing features and benefits to enhance customer understanding.
- Facilitated teamwork to implement visual merchandising standards aimed at improving store aesthetics and showcasing products effectively.
- Developed forward-looking aesthetic to align with contemporary trends.
Education
Bachelor of Arts - International Studies/ Political Science
University of California, Irvine
Irvine, CA06-2028
High School Diploma -
Guangzhou ULink International School-NCPA
Guangzhou, China05-2024
Skills
- Cross-Cultural Communication
- Effective bilingual communicator in Chinese and English
- Clear professional writing
- Customer Experience Management
- Operational Discipline
- Proficient in managing disputes
- Organizational time strategies
- Detailed analysis skills
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Customer Experience & Operations Associate
TJ Restaurant Management Inc
11.2025 - Current
Sales Associate
LuluLun Apparel
06.2022 - 06.2024
Bilingual Translation & Communications Assistant
Guangzhou Heyi Trading Company
03.2022 - 09.2024
Bachelor of Arts - International Studies/ Political Science
University of California, Irvine
High School Diploma -
Guangzhou ULink International School-NCPA