Qiara Rosiek
Westland,MI
Summary
Dependable professional with 10+ years of experience in customer service, insurance claims, and administrative support. Skilled in handling high-volume calls, processing 50+ claims daily, and providing excellent client support in remote and fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service & Claims Associate
Farmers Insurance
02.2023 - Current
- Process 50+ auto, property, glass, and roadside claims daily with accuracy.
- Handle high-volume customer inquiries via phone, email, and online platforms.
- Provide guidance at First Notice of Loss, ensuring positive client experience.
- Maintain documentation and records while meeting compliance standards.
- Collaborate remotely to streamline workflow and meet performance metrics.
Talent Acquisition Specialist
Autopilot Recruiting
03.2019 - 02.2023
- Managed candidate communications and scheduled interviews for multiple clients.
- Maintained records in databases and applicant tracking systems.
- Built professional relationships, providing clear and timely updates.
- Experienced in fully remote recruitment processes.
Front Desk Agent
Comfort Suites Hotel
11.2017 - 03.2019
- Managed guest accounts, reservations, and inquiries efficiently.
- Maintained records and coordinated with staff to ensure smooth operations.
- Assisted guests professionally, resolving concerns promptly.
Education
GED -
Washtenaw Community College
Ann Arbor, MI08.2012
Skills
- Insurance Claims Processing & Customer Support
- Call Center & High-Volume Communication
- Data Entry & Record Management (45 WPM)
- Remote Work & Virtual Collaboration
- Administrative & Office Support
- Multitasking & Problem Solving
Timeline
Customer Service & Claims Associate
Farmers Insurance
02.2023 - Current
Talent Acquisition Specialist
Autopilot Recruiting
03.2019 - 02.2023
Front Desk Agent
Comfort Suites Hotel
11.2017 - 03.2019
GED -
Washtenaw Community College