Qiarah Bookman
Kingwood,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Clerk position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Hairstylist
Hair Kemistry
02.2022 - Current
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Sanitation Associate
United Airlines
07.2019 - 03.2021
- Maintained neat, clean and sanitized work areas.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
- Collected, sorted and disposed of garbage and recycling from production work areas.
Customer Service Cashier
Speedy Stop
11.2018 - 05.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Sold lottery tickets and fish and game licenses.
- Completed file maintenance log for price discrepancies.
Customer Service Representative
Verizon Wireless
02.2017 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Salon Manager
A Natural Affair Beauty Lounge
06.2014 - 08.2018
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
- Answered over 20 phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
Material Handler
FedEx
01.2017 - 08.2017
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Auditor
Paramount Staffing
04.2009 - 03.2012
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Complied with established internal procedures by examining reports, processes and documentation.
- Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
- Performed strategic planning, execution and finalization of audits.
- Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
Cosmetology License - Cosmetology
Empire Beauty School
Memphis, TN12.2010
High School Diploma -
Ridgeway High School
Memphis, TN05.2008
Skills
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Typing (40 WPM)
- Detail oriented
- Organization
- Professionalism
- Multitasking
- Excellent Communication Skills
- Team Player
Languages
English
Timeline
Customer Service Representative
Maximus Federal Services
10.2022 - Current
Hairstylist
Hair Kemistry
02.2022 - Current
Sanitation Associate
United Airlines
07.2019 - 03.2021
Customer Service Cashier
Speedy Stop
11.2018 - 05.2019
Customer Service Representative
Verizon Wireless
02.2017 - 08.2018
Material Handler
FedEx
01.2017 - 08.2017
Salon Manager
A Natural Affair Beauty Lounge
06.2014 - 08.2018
Auditor
Paramount Staffing
04.2009 - 03.2012
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Ridgeway High School
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