QIARA NORWOOD
San Antonio,TX
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability. Proactive Assistant Sales Manager dedicated to handling various tasks with skill and poise. Committed to building talented and successful sales teams through dynamic communication and positive reinforcement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Assistant Sales Manager
ASHLEY HOMESTORE
01.2021 - Current
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Strengthened performance by applying excellent program and project leadership skills.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed territory assignments for optimal coverage and maximized potential for reaching target customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Sales Associate
ASHLEY HOMESTORE
09.2016 - 12.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Consultant
Renaissance Consulting & Development
04.2016 - 09.2016
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Created and developed detailed work plans to meet business priorities and deadlines.
Education
No Degree - BUSINESS MANAGEMENT
Washington State University
Pullman, WAHigh School Diploma -
FRANKLIN HIGH SCHOOL
Seattle, WA06.2013
Skills
- Team building and development
- Sales Reporting
- Staff Management
- Sales expertise
- KPI Monitoring
- Team Management
- Operations
- Relationship building and management
- CRM software proficiency
- Cross-selling strategies
- Action planning
- Database Management
- Closing strategies
- Systems and software expertise
- Revenue monitoring
- Solution selling
- Operations Management
- Data Analytics
Languages
Spanish
Limited Working
Timeline
Assistant Sales Manager
ASHLEY HOMESTORE
01.2021 - Current
Sales Associate
ASHLEY HOMESTORE
09.2016 - 12.2020
Consultant
Renaissance Consulting & Development
04.2016 - 09.2016
No Degree - BUSINESS MANAGEMENT
Washington State University
High School Diploma -
FRANKLIN HIGH SCHOOL
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