Qiauna Penland
Euclid,OH
Summary
Consumer specialist looking to utilize my extensive transferable skills in the social service field. Passionate about positively impacting programs and helping consumers by providing exemplary support. Well-organized and resourceful with detailed oriented and conscientious speech.
Overview
14
14
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
Akron, OH
02.2021 - Current
- Providing excellent customer service and effectively resolving customer issues
- Being proficient in understanding and educating customers on consumer deposit products and consumer lending
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
- Adhering to all operational, security, risk and regulatory policies and procedures
- Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
Branch Teller
Huntington Bank
07.2016 - 01.2021
- Balance daily cash deposits
- Vault inventory with zero error rate
- Fulfill diverse duties to provide excellent customer service
- Operate money counters
- Balances and replenish ATM’s
- Adhered to regulatory and company security and audit procedures and Received regional branch recognition award for outstanding customer service.
- Cross-sold bank products such as savings accounts, checking accounts, credit cards.
- Assisted with training new tellers on policies, procedures, products and services.
- Advised customers on using alternative channels for their banking needs such as online banking or mobile app.
- Provided excellent customer service to all customers by answering inquiries and resolving any issues.
- Processed stop payment requests, debit card disputes and returned item investigations quickly and accurately.
- Balanced cash drawer daily and maintained accurate records of transactions.
Patient Care Assistant
Senior Helpers NE Ohio
03.2015 - 07.2016
- Assisted patients with referrals to community resource.
- Assisted patients with locating residence or returning to their residence upon discharge.
- Promoted patient's mental alertness and physical agility through involvement in activities of interest and delivered basic emotional and psychological support to patient and family.
- Engaged with patients on an individual basis through conversation, reading stories .
- Reported abnormal changes or patterns in physical, mental and emotional conditions to nursing staff and understood and followed regulations regarding injury or possible abuse.
- Prepared meals according to prescribed diets for patients who are unable to feed themselves.
- Assisted with the administration of medications as directed by a registered nurse.
- Monitored vital signs, such as blood pressure, temperature and pulse rate.
TELLER
CHECK SMART
01.2010 - 03.2012
- Examine checks and look for identifiers and endorsements
- Loaded loan applications into program
- Processed treasury
- Tax and loan payments
- Adhere guidelines to financial and customer data to avoid breaches and information use.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Patient Care Tech
Akron school of Practical Nursing
High School Studies
Max hayes
Skills
- Multitasking Abilities
- Detail Oriented
- Documentation Reporting
- Data Collection/Entry
- Leadership
- Team Player
- Employee Training Assistance
- Customer Service-Oriented
Timeline
Customer Experience Banker
Huntington National Bank
02.2021 - Current
Branch Teller
Huntington Bank
07.2016 - 01.2021
Patient Care Assistant
Senior Helpers NE Ohio
03.2015 - 07.2016
TELLER
CHECK SMART
01.2010 - 03.2012
Patient Care Tech
Akron school of Practical Nursing
High School Studies
Max hayes
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