Qiernie Betts
Cedar Hill,TX
Summary
Highly organized Clinical Administrative Coordinator with 10 years of efficiently managing successful medical offices. Dedicated to maintaining excellent patient care through meticulous scheduling and careful charting. Eager to improve health and financial outcomes by tirelessly addressing patient concerns and relentlessly monitoring accounts receivable.
Overview
7
7
years of professional experience
Work History
Clinical Administrative Coordinator
United Healthcare Group
11.2020 - 07.2023
- Provided comprehensive administrative support to department staff.
- Managed patient scheduling and rescheduling, directing related billing issues to supervisor.
- Reviewed cases to determine need for escalation.
- Maintained high-level knowledge of federal and Texas regulations on patient privacy.
- Maintained complete documentation for permanent records and auditing purposes.
Data Entry Specialist
Medcore Pharmacy
05.2017 - 06.2019
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Sent completed entries for evaluation and final approval.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Client Service Representative
Ernst & Young
10.2016 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Education
Associate of Arts - Communication Studies
University of Houston
Houston, TX06.2022
Certificate of Medical Assisting - Medical Assisting
PCI Health Training Center
Dallas, TX06.2014
High School Diploma -
Justin F Kimball High School
Dallas, TX05.2012
Skills
- Patient Health Education
- Corrective Actions
- Unit-Based Shared Governance
- Department Supply Management
- Microsoft Office
- Appointment Reminders
- Medicare Compliance
- Case Evaluations
- Transcription
- Software Applications
Timeline
Clinical Administrative Coordinator
United Healthcare Group
11.2020 - 07.2023
Data Entry Specialist
Medcore Pharmacy
05.2017 - 06.2019
Client Service Representative
Ernst & Young
10.2016 - 03.2018
Associate of Arts - Communication Studies
University of Houston
Certificate of Medical Assisting - Medical Assisting
PCI Health Training Center
High School Diploma -
Justin F Kimball High School
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