Qiersten Cannon
Hartsville,SC
Summary
Proven customer service expert with a track record of enhancing customer satisfaction and loyalty at The Home Depot Inc. Demonstrates exceptional cash handling and interpersonal skills, leading to significant improvements in operational efficiency and customer retention. Skilled in fostering positive customer experiences through effective communication and problem-solving. Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
7
7
years of professional experience
Work History
Cashier
The Home Depot Inc
01.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Frontline Member Associate
Sam's Club
05.2021 - 01.2023
- Identified opportunities for process improvements, leading to more efficient operations within the department.
- Achieved a high level of member retention through exceptional interpersonal skills and relationship-building efforts.
- Communicated effectively both verbally and in writing when responding to inquiries or discussing sensitive topics with members.
- Applied problem-solving skills when faced with unexpected challenges, demonstrating versatility within the role.
- Worked collaboratively across departments toward shared objectives that ultimately benefited both internal stakeholders and external clients/members alike.
- Developed rapport with members through genuine conversations, earning their trust as a reliable resource for their needs.
- Supported company initiatives by volunteering for community outreach events, representing the organization with pride and professionalism.
Customer Service Cashier
Lowe's
08.2020 - 05.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Server
Shoney's Restaurant
08.2019 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Team Member
Kentucky Fried Chicken
08.2018 - 08.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Carhop Server
Sonics Drive In
04.2017 - 08.2018
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Education
Associate of Science - Practical Nursing
Florence-Darlington Technical College
Florence, SC08.2025
No Degree - Administrative Medical Assistant (Health Science)
Florence-Darlington Technical College
Florence, SC07.2024
High School Diploma -
Hartsville High School
Hartsville, SC06.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Money Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash Register Operation
- Cash Management
- Order Taking
- Written and verbal communication
- Organizational abilities
Accomplishments
CERTIFIED NURSING ASSISTANT 2021
Timeline
Cashier
The Home Depot Inc
01.2023 - Current
Frontline Member Associate
Sam's Club
05.2021 - 01.2023
Customer Service Cashier
Lowe's
08.2020 - 05.2021
Server
Shoney's Restaurant
08.2019 - 08.2020
Restaurant Team Member
Kentucky Fried Chicken
08.2018 - 08.2019
Carhop Server
Sonics Drive In
04.2017 - 08.2018
Associate of Science - Practical Nursing
Florence-Darlington Technical College
No Degree - Administrative Medical Assistant (Health Science)
Florence-Darlington Technical College
High School Diploma -
Hartsville High School
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