Qifan Li
Richardson,TX
Summary
Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks.
Diligent receptionist skilled in managing external, internal and client-related correspondence. Experienced with office equipment and spreadsheet tracking. Organized collaborator commended for strictly following office policies and procedures to support operational success. Hardworking receptionist offering familiarity with excel and ProSeries. Passionate about business success and talented at supporting company staff, office personnel and customer needs.
Head Server with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
7
7
years of professional experience
Work History
Receptionist
M J Chau
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered average of 30 calls and emails daily.
- Processed payments and updated accounts to reflect balance changes.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Gathered, sorted, distributed and sent mail and packages.
Server Manager
Hao & Jia Corporation
McKinney, TX
05.2018 - 07.2022
- Provided information about menu selections and made recommendations.
- Motivated staff through acknowledgment of hard work and achievements.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
- Resolved problems or concerns to satisfaction of involved parties.
Head Server
Sayaka Steak & Sushi
Richardson, TX
07.2017 - 07.2018
- Served high volume of tables at once and simultaneously supervised serving staff.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided exceptional service to high volume of daily customers.
- Managed 10 servers and staff members to effectively foster team-oriented environment.
Office Admin
C&Y Global
Dallas, TX
05.2022 - 11.2023
- Processed financial documents, contracts, expense reports and invoices.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Created memos, letters and other documents, fostering internal and external communication.
- Filtered emails based on importance and escalated issues to leadership.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Customer Service Representative
National Life Group
Addison, TX
11.2023 - 04.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product values, billing, and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Provided customer service in both Mandarin and English.
Education
BBA - Business Management
University of Houston
Houston, TXDallas College
Dallas, TXSkills
- Prioritization and Time Management
- Documentation and Reporting
- Data Entry and Database Software
- Call Answering and Routing
- Greeting and Seating Clients
- Quickbook
- Multitasking and Prioritization
- Appointment Scheduling
- Document Control
- Business Operations Understanding
- Bill Payment and Recordkeeping
- Microsoft Excel
Languages
English
Chinese (Mandarin)
Additional Information
- Hardworking project leader in business related school projects.
- Communicative project member in sponsored project with CINTAS.
Timeline
Customer Service Representative
National Life Group
11.2023 - 04.2024
Office Admin
C&Y Global
05.2022 - 11.2023
Server Manager
Hao & Jia Corporation
05.2018 - 07.2022
Head Server
Sayaka Steak & Sushi
07.2017 - 07.2018
Receptionist
M J Chau
BBA - Business Management
University of Houston
Dallas College
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