Qilin Wu

• Coordinated logistics operations and delivered exceptional customer service to ensure timely resolutions and high satisfaction.
• Provided real-time shipment tracking updates by liaising with customers, drivers, and warehouse teams, ensuring smooth logistics workflows.
• Maintained accurate records of shipments, customer interactions, and reports, contributing to operational compliance and efficiency.
• Utilized Excel, including PivotTables and advanced functions, to analyze delivery data, generate detailed reports, and identify trends for process improvement.
• Contributed to increased efficiency and customer satisfaction by streamlining communication and optimizing delivery tracking.

• Delivered exceptional front desk and administrative support, ensuring efficient clinic operations and high-quality patient service in a fast-paced healthcare environment.
• Answered and routed an average of 50+ calls daily, facilitating timely communication with appropriate departments and minimizing delays.
• Maintained a 99% accuracy rate in data entry, ensuring reliable patient records and improving overall operational efficiency.
• Verified insurance coverage and benefits for an average of 20+ patients daily, ensuring eligibility for medical services and reducing claim rejections.
• Secured authorizations for patient medical services by coordinating with insurance providers, reducing processing times by 15% and enhancing patient care access.
• Resolved 30+ patient inquiries daily, addressing concerns promptly and achieving consistently high satisfaction levels.
• Reduced administrative backlog by completing 95% of scanning and filing tasks ahead of schedule during peak operational periods, contributing to overall workflow efficiency.

• Communicated with patients to collect prescription details, medical information, and schedule consultations with pharmacists, ensuring excellent patient care.
• Established and maintained accurate patient profiles, regularly updating the organizational database to ensure compliance and efficiency.
• Processed incoming drug orders by verifying deliveries, cross-checking with paperwork, and updating inventory in the pharmacy system.
• Accurately counted, labeled, and prepared prescriptions, ensuring adherence to regulatory and quality standards.
• Managed cash register operations, processing credit and cash payments efficiently and maintaining transaction accuracy.
• Provided assistance to over 30 customers daily via phone, offering guidance on prescriptions and pharmacy services, contributing to a high standard of customer support.