Qilu Lin (Lulu)
Rosemead,CA
Summary
With 2+ years in customer service and social media content creation (Little Red Book/Xiaohongshu). Combines hands-on leadership experience with creative storytelling skills. Passionate about bridging cultures through service and digital content.
Driven by background in leading teams within fast-paced environment, with focus on fostering collaboration and achieving project goals. Developed skills in communication and conflict resolution, aiming to transition into new field where these strengths are applicable. Seeking opportunities to leverage transferable skills in dynamic and results-oriented setting.
Reliable Shift Leader with 2 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader (Shift Supervisor)
Alittle Tea
07.2023 - Current
- Led 20+ employees
- Resolved customer complaints in English/Mandarin/Cantonese, maintaining 100% satisfaction.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Sales Associate
Law Divine
05.2024 - 12.2024
- Assisted 50+ daily customers, driving a 10% sales increase through personalized service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate - Political Science
East Los Angeles College (ELAC)
Los Angeles, CA01.2028
Skills
- Team Training
- Conflict Resolution
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Analytical thinking
- Quality improvement
- Client support
- Client service
- Account management
Certification
Food Handler's Permit
Personal Information
Age: 19
Trilingual (English, Mandarin, Cantonese)
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Native or Bilingual
Interests
- Blogging/Vlogging
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
- Content Creator & Social Media Enthusiast
Timeline
Sales Associate
Law Divine
05.2024 - 12.2024
Team Leader (Shift Supervisor)
Alittle Tea
07.2023 - Current
Associate - Political Science
East Los Angeles College (ELAC)
Similar Profiles
Linh NguyenLinh Nguyen
Bobarista at Tea&Tea Bubble Tea ShopBobarista at Tea&Tea Bubble Tea Shop
Hannah MeiHannah Mei
Food and Beverage Attendant at Ohh Tea Bubble Tea & DessertsFood and Beverage Attendant at Ohh Tea Bubble Tea & Desserts
Emily CisnerosEmily Cisneros
Barista at Tea and TeaBarista at Tea and Tea
Jonathan AldacoJonathan Aldaco
Sales Associate at NordstromSales Associate at Nordstrom
Crystal Marie MartinezCrystal Marie Martinez
Senior Patient Care Coordinator at CVS Coram PharmacySenior Patient Care Coordinator at CVS Coram Pharmacy