Qimeng Liang
Richmond,TX
Summary
High-energy Chief Operating Officer with demonstrated record of exceeding profitability goals and driving increased revenues while containing costs. Successfully grew organizations to achieve excellence through efficient operational systems support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chief Operating Officer (COO)
Avant Anti-Aging Management LLC
Los Angeles , CA
2024.01 - Current
- Oversee the operations and expansion of the business within the Southern United States, ensuring optimal performance across all branches and departments. Lead the development and execution of strategic plans aimed at growing market share, boosting revenue, and expanding customer reach.
- Successfully manage a cross-functional team, including sales, marketing, and operations staff, ensuring alignment with company goals and driving high standards of performance. Spearhead new business development initiatives, establishing partnerships with key stakeholders, and negotiating contracts to secure new business opportunities.
- Utilize deep expertise in aesthetic medicine to implement cutting-edge solutions that improve client satisfaction and service quality. Drive the development of sales strategies, resulting in X% increase in revenue over the past Y years through targeted marketing and customer retention initiatives.
- Monitor market trends and customer needs to adjust business strategies accordingly, staying ahead of industry developments and competitors. Ensure compliance with all regulatory requirements and maintain a high standard of ethical and professional service delivery.
- Developed comprehensive risk management plans to protect company assets.
- Presented quarterly progress updates at board meetings outlining successes achieved since last report.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
Sales Manager
AMAMAX LLC
Houston , TX
2020.09 - 2023.08
- As a Network Sales Manager at AMAMAX LLC, I spearheaded the aftersales service division, successfully managing the needs of a customer base exceeding 100,000. My role involved not just meeting, but exceeding customer expectations through prompt and effective issue resolution. By implementing streamlined customer service processes, I ensured that each client received personalized attention and solutions tailored to their specific needs. This commitment to excellence not only fortified customer loyalty, but also significantly contributed to the company's bottom line by cultivating a high rate of repeat business. My strategic approach to aftersales support not only met the demands of a rapidly evolving market, but also positioned AMAMAX LLC as a customer-centric industry leader. I take pride in my ability to turn challenges into opportunities, fostering a positive customer experience that resonates and results in sustained customer satisfaction and loyalty.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Executed strategic sales plans to expand customer base and revenue.
Manager
QUASI MIRACLE LLC
Houston , TX
2018.11 - 2020.08
- I served as Sales Manager at Quasi Miracle LLC, where I spearheaded strategic sales initiatives that led to the remarkable achievement of surpassing $3 million in sales revenue. In this pivotal role, I meticulously crafted and executed sales strategies, consistently exceeding targets, and driving substantial revenue growth. I adeptly managed a high-performing sales team, fostering a collaborative and goal-oriented environment. My leadership was instrumental in optimizing sales processes, cultivating key client relationships, and expanding the company's market reach. Through my proactive approach to identifying and capitalizing on new business opportunities, I significantly contributed to the overall success of Quasi Miracle LLC. This experience honed my skills in sales management, strategic planning, and relationship building, positioning me as a dynamic and results-driven professional in the field of sales.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Trained employees on additional job positions to maintain coverage of roles.
Sales Associate
Giorgio Armani
Houston , TX
2016.04 - 2017.09
- As a part-time Sales Assistant at Giorgio Armani, I consistently achieved outstanding results, securing the top sales position weekly and monthly for three consecutive periods. In recognition of my exceptional performance, I was honored to be ranked within the top 3 sales associates in the Texas region for the year 2017. During my tenure, I demonstrated a keen understanding of customer needs, effectively driving sales through personalized service and product knowledge. My ability to consistently exceed targets underscores my commitment to excellence in the dynamic realm of luxury retail sales.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Online Class: Accounting Analytics, People Analyti
University of Pennsylvania
Philadelphia, PA2021-12
Bachelor of Science - Economics
University of California - Los Angeles
Los Angeles, CA2021-05
Bachelor of Science - Biology
University of Houston
Houston, TX2017-05
Skills
- Strategic Planning
- Operations administration
- Planning and execution
- Business Forecasting
- Compliance Management
- Operations Oversight
- Performance Management
- Executive Leadership
- Human Resources Management
- Operations Management
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
- Texas Barbering & Cosmetology
Esthetician
License Number:1803739
Accomplishments
- UNIVERSITY OF HOUSTON 2017 Academic Excellence Scholarship
Timeline
Chief Operating Officer (COO)
Avant Anti-Aging Management LLC
2024.01 - Current
Sales Manager
AMAMAX LLC
2020.09 - 2023.08
Manager
QUASI MIRACLE LLC
2018.11 - 2020.08
Sales Associate
Giorgio Armani
2016.04 - 2017.09
- Texas Barbering & Cosmetology
Esthetician
License Number:1803739
Bachelor of Science - Online Class: Accounting Analytics, People Analyti
University of Pennsylvania
Bachelor of Science - Economics
University of California - Los Angeles
Bachelor of Science - Biology
University of Houston
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