Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Qin Fu

Qin Fu

Wayne,PA

Summary

Dynamic sales professional with a proven track record at Bloomingdales, excelling in customer service and store maintenance. Achieved a 40% increase in sales as an Online Store Owner through strategic promotions. Goal-oriented and adept at building lasting client relationships, leveraging product knowledge to enhance customer satisfaction and drive revenue growth.

Overview

15
15
years of professional experience

Work History

Floor Salesperson

Bloomingdales - KOP
09.2024 - Current
  • Contributed to a positive work environment through effective communication and teamwork with colleagues.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Boosted overall store revenue by upselling and cross-selling items based on customers'' needs and preferences.
  • Resolved customer concerns professionally, demonstrating empathy and commitment to their satisfaction.
  • Utilized point-of-sale systems efficiently, ensuring accurate transactions and a smooth checkout process for customers.
  • Educated customers on proper care and maintenance of purchased items, increasing satisfaction rates postpurchase.
  • Participated in regular inventory management tasks, ensuring accurate stock levels for seamless customer transactions.
  • Assisted with employee training initiatives, sharing best practices for sales techniques among new hires.
  • Strengthened brand loyalty by engaging with customers both in-store and via social media platforms.
  • Ensured timely re-stocking of merchandise on the sales floor for optimal availability and presentation quality.
  • Maintained thorough knowledge of store policies and procedures, effectively communicating them to customers when necessary.
  • Facilitated seamless returns or exchanges when necessary, prioritizing customer satisfaction above all else.
  • Developed lasting client relationships through personalized attention and follow-up communications.
  • Actively listened to customers'' needs, offering tailored recommendations that led to repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Utilized customer feedback to improve services and apply best practices.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Clerk Processor

Hungvoung Food Market
04.2024 - 09.2025
  • Adapted quickly to changes in procedures or technology, minimizing disruptions in daily operations.
  • Streamlined data entry processes for increased accuracy and productivity.
  • Contributed to training new hires, sharing knowledge and best practices for optimal performance.
  • Exceeded performance goals consistently, setting a positive example for peers and demonstrating commitment to excellence.
  • Handled high-pressure situations calmly and professionally, ensuring minimal disruption to workflow or deadlines.
  • Assisted in the creation of department goals, contributing to overall company growth.
  • Enhanced customer satisfaction with timely and professional responses to inquiries.
  • Maintained strict confidentiality while handling sensitive information and documentation.
  • Collaborated with team members on special projects, achieving desired outcomes in a timely manner.
  • Reduced processing time by implementing automation tools for repetitive tasks.
  • Improved document organization by implementing an efficient filing system.
  • Checked documentation for accuracy and validity on updated systems.
  • Verified client information by analyzing existing evidence on file.
  • Processed and recorded new policies and claims.
  • Calculated adjustments, premiums and refunds.
  • Modified, updated and processed existing policies.
  • Collected premiums and issued accurate receipts.

Online Store Owner

Self Employed Web
05.2010 - 05.2022
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.

Education

**Pennsylvania Real Estate Salesperaon License - Real Estate

Montgomery County Community College
Blue Bell, PA
05.2024

Certificate - ELS Advanced English

Montgomery College
Montgomery, PA
05.2022

Bachelor Of Management - Management

Beijing University of Science And Technology
Beijing China
09.2003

Skills

  • Goal oriented
  • Store maintenance
  • Customer service

Accomplishments



In 2018, as a professional buyer, I successfully sold over 100 bags valued at $300 during a four-hour live broadcast, achieving a profit margin of 30%. By 2023, I transitioned to a Chinese supermarket where I focused on marketing initiatives. Within less than a month, I recruited 12 window advertising positions, generating $20,000 in revenue. To enhance customer retention, I established five customer contact groups, collectively reaching over 2,000 individuals.


In September 2024, I joined Bloomingdale's as a seasonal employee. Consistently ranking among the top sales performers, I was promoted to One-year contract within a month. As a salesperson, I not only actively assist customers in-store but also leverage my social media presence to attract potential shoppers. I am recognized as a top sales performer and am bilingual in English and Mandarin.


Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Floor Salesperson

Bloomingdales - KOP
09.2024 - Current

Clerk Processor

Hungvoung Food Market
04.2024 - 09.2025

Online Store Owner

Self Employed Web
05.2010 - 05.2022

**Pennsylvania Real Estate Salesperaon License - Real Estate

Montgomery County Community College

Certificate - ELS Advanced English

Montgomery College

Bachelor Of Management - Management

Beijing University of Science And Technology

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