QING B. LIN
Brooklyn,United States
Summary
Expert in report management, skilled in constructing and analyzing audit reports to ensure compliance and efficiency. Proficient in monitoring timelines, managing service thresholds, and using data analysis for strategic decision-making.
Overview
8
8
years of professional experience
Work History
Adjudication Administrative Assistant
CGI Federal
05.2023 - Current
- All reports created are sent to Passport Supervisors and the Management teams
- Analyzed daily at-risk reports to ensure all batches remained within commitment service thresholds
- Generated daily audit tracker reports ensuring all passport specialists complied with their target audit rate percentages
- Generated status check update reports, detailing all active same-day batches and their current stage in the passport process
- Compiled Batch Age Analysis and Workload Pulse reports daily to formulate a progress check and address any backlogs
- Compiled a weekly adjudication line of sight schedule to ensuring optimal staff alignment and operational efficiency
- Processed Congressional and National Passport Information Center inquiries, executed service changes, and processed and charged any additional payments if necessary
- Mailed applications to designated locations, ensuring adherence to protocols; verified and recorded dispatched documents, confirming correct recipient addresses.
- Identified and tagged batches for auditing and aging.
- Transported work materials between two locations, multiple times a day.
- Locked all Cabinets containing any PII( Personal Identifiable Information) work at the end of the shift
- Recorded completion dates for all staff training taken online
- Performed batch and application tracing and recovery
- Organized batches by date, enhancing operational efficiency by making it easier to locate
Support Associate IV/Team Lead
CGI Federal
01.2020 - 05.2023
- Handled multiple areas of processing and perform tasks, including image capture, image review, data entry, quality control, and book print
- Showcased multitasking and resourcefulness in a fast-paced/high-volume environment
- Operated TDIS(Travel Document Issuance System) to input applicants' data accurately and conduct quality checks after
- Reviewed passport applications and input the correct information into the database
- Handled applicant payments, including checks and money orders, ensuring accuracy and compliance with company policy and procedures
- Ensured printed passport quality and consistency
- Used analytical/problem-solving techniques to resolve any issues that may occur throughout the day
- Trained new hires and cover all procedures in processing
- Implemented checks that all PII( Personal Identifiable Information) are locked away at the end of the shift
- Built strong relationships with team members leading to improved communications and productivity
Assistant Housekeeping Manager (Internship)
Highgate Hotels
01.2018 - 05.2018
- Company Overview: Renaissance 57
- Performed daily morning status checks of all vacant hotel rooms to ensure readiness for guest arrivals
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Collaborated with floor attendants to ensure they were well-equipped with the necessary supplies and resources for their daily tasks
- Inspected each room to confirm compliance with the hotel's quality standards
- Regularly updated the front desk on room statuses to streamline guest accommodations
- Facilitated timely guest check-outs by conducting thorough room checks
Attractions Cast Member (Internship)
Walt Disney World
01.2017 - 05.2017
- Enforced park and attraction safety guidelines and procedures to ensure guest safety
- Remained vigilant and prepared to halt ride operations in response to safety concerns
- Delivered clear and concise instructions to guests about attraction operations and safety protocols
- Demonstrated composure and adherence to established emergency procedures, ensuring safe and efficient guest evacuations
- Operated seven distinct attractions, prioritizing proficiency and guest safety at all times
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
Education
Bachelor of Technology - Hospitality Management
New York City College Of Technology
Brooklyn, New York12.2018
Skills
- Adaptability
- Microsoft Excel
- Microsoft Word
- Microsoft outlook
- Effective Time Management
- Ability to Multitask
- Dedicated team player
- Records management
- Creative Problem Solving
- Proficient in operating NGP (Next-Gen Printers)
- Data entry
- Computer skills
- Excel Proficient in operating MX6000 Card Machine
- Customer service
- Filing
- Scheduling
Hobbies and Interests
- Tennis: Passionate about studying and enhancing my tennis skills, demonstrating commitment to continuous improvement and personal growth.
- Lifelong Learning: Open-minded and always eager to acquire new skills and knowledge.
Languages
Chinese (Mandarin)
Limited Working
Interests
- Cooking
- Video Gaming
- Playing Sports
- Food Tourism
- Design and build computers
Timeline
Adjudication Administrative Assistant
CGI Federal
05.2023 - Current
Support Associate IV/Team Lead
CGI Federal
01.2020 - 05.2023
Assistant Housekeeping Manager (Internship)
Highgate Hotels
01.2018 - 05.2018
Attractions Cast Member (Internship)
Walt Disney World
01.2017 - 05.2017
Bachelor of Technology - Hospitality Management
New York City College Of Technology
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