Qingyu Fan
Fresh Meadows,NY
Summary
Results-driven professional with a diverse background spanning managerial, customer service, and educational roles.
Overview
5
5
years of professional experience
Work History
Manager
Haagen Dazs
Buffalo, NY
07.2020 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Increased Sales by 15%
Front Desk Agent
Taichi Spa&massage
Baltimore, MD
06.2021 - 09.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Managed over 40 customer calls per day
Teacher's Assistant
Elite Academy
Flushing, NY
02.2018 - 05.2019
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
Education
Bachelor of Arts - Business Administration And Management
SUNY At Buffalo
Buffalo, NY05.2023
Skills
- Control of Expenses
- Information Confidentiality
- Process Payments
- Driving
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Front Desk Agent
Taichi Spa&massage
06.2021 - 09.2022
Manager
Haagen Dazs
07.2020 - 04.2023
Teacher's Assistant
Elite Academy
02.2018 - 05.2019
Bachelor of Arts - Business Administration And Management
SUNY At Buffalo