Qinnaisha Cooper
Hawthorne,CA
Summary
Dynamic professional with a proven track record at Riley Hospital for Children, excelling in vital signs monitoring and customer service. Enhanced patient care through efficient teamwork and collaboration. Demonstrated reliability and punctuality, ensuring timely medical interventions. Successfully built client relationships at USAA, showcasing exceptional communication skills. Achieved 95% customer satisfaction in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Certified Unit Support
Riley Hospital for Children
12.2023 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Insurance Agent CSR
USAA
03.2018 - 02.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Retail Sales Associate Cashier
Target
05.2016 - 08.2017
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Education
Graduate Certificate - Ultrasound Technician
ATI COLLEGE
Whittier, CA08-2026
Warren Central High School
Indianapolis, IN06-2017
Skills
- Customer service
- Teamwork and collaboration
- CPR certification
- Vital signs monitoring
- ADL support
- Verbal and written communication
- Office administration
- Reliability and punctuality
Timeline
Certified Unit Support
Riley Hospital for Children
12.2023 - 01.2025
Insurance Agent CSR
USAA
03.2018 - 02.2021
Retail Sales Associate Cashier
Target
05.2016 - 08.2017
Graduate Certificate - Ultrasound Technician
ATI COLLEGE
Warren Central High School
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