Qiona Gibbons
St. Petersburg,FL
Summary
Accomplished Human Resources Executive proactive in meeting company issues head-on with a creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring, and recruitment. A talented Human professional with a deep understanding of business needs. A strong commitment to collaboration. Highly skilled in project management to meet business objectives.
Overview
28
28
years of professional experience
Work History
Human Resources Director
UPP GLOBAL, LLC.
03.2019 - Current
- Partner with leadership teams to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
- Manage all aspects of payroll including reporting for 500+ employees
- Maintains compliance with all EEOC, State, Federal, and local employment laws and regulations for all business locations.
- Developed incentive program for hiring and retaining employees.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Created and implemented all HR policies/ procedures.
- Created, implemented, and managed the Talent Acquisition Process, including recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborated with departmental managers to understand skills and competencies required for openings.
- Oversee workers' compensation program for employees injured on the job.
- Responsible for the full onboarding process.
- Employee/Company Benefit Administrator (Health & 401K) including benefit analysis and contract negotiations.
- Training/ Supporting employees and management on HRIS, Payroll, and Recruiting Software.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Oversee employee disciplinary meetings, investigations, and terminations.
- Point of contact for all employee HR questions or concerns.
- Identified and resolved problems through root cause analysis and research.
Sr. Director Insulin Pump/CGM Operations
ARRIVA MEDICAL, INC.
08.2016 - 12.2018
- Implemented Insulin Pump and CGM business lines
- Responsible for managing department budget; including headcount, monthly revenue goal, and company metrics.
- Work closely with Legal, Compliance, Purchasing, IT and Marketing departments.
- Responsible for contract creation/negotiation with outside vendors.
- Met with department supervisors and provided staff support to attain organizational goals.
- Oversee day-to-day operations of Insulin Pump and CGM business lines to ensure all goals and objectives are met.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization, and growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Led development of business operation processes and policies.
Operations Manager
CCS MEDICAL
12.2013 - 06.2016
- Managed a direct team of over 100 employees, including Supervisors, Trainers, and Quality Assurance Representatives across sites
- Customer Service team services over 200,000 customers a year
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversee day-to-day operations of Diabetes and Insulin Pump business lines to ensure all goals and objectives are met
- Developed and implemented Customer Service performance standards including Quality metrics to improve operational quality and team efficiency
- Responsible for managing department budget; including headcount, monthly revenue goal, and company metrics
- Orchestrated turnaround of below standard performance issues: cross-training, multiply function skilled teams, additional performance metrics implemented, increased Net Promoter Score to 64% within 3 months
- Work closely with members of management to review goals and month-to-date progress
- Project Manager for Costco and Basha's Pharmacy product launch and ongoing partner liaison.
- Work closely with Legal, Compliance, Purchasing, IT, and Marketing departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Chronic Care Manager
CCS MEDICAL
05.2012 - 12.2013
- Manage 85 senior-level employees, including Supervisors and Quality Assurance Representatives
- Responsible for day-to-day operations of Incontinence, Urological, Ostomy, and EB Wound Care business lines
- Responsible for managing department budget; and meeting monthly revenue goal
- Participated in team meetings and training to stay updated on best practices and new developments in care management.
- Create new policies and process improvements based on trend analysis and statistics.
- Hold monthly meetings with Exempt employees to discuss area/team performance.
- Work closely with Sales Representatives in all locations.
- Hold daily operations meetings with members of management.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Manage all quality programs and training initiatives.
Pharmacy Operations Manager
CCS MEDICAL
01.2006 - 04.2012
- Manage 180 employees, including Supervisors, Trainers, and Quality Assurance Representatives
- Responsible for Mail Order Pharmacy in Florida and Virginia.
- Implemented Pharmacy Sales team of 15 members.
- Responsible for creating and managing department budget; meeting monthly revenue goal
- Create new policies and process improvements based on trend analysis and statistics.
- Ensure delivery of superior customer service and satisfaction, culminating in quality rating of 98%.
- Developed and implemented Pharmacy employee training programs.
- Held monthly meetings with Exempt employees to discuss area/team performance.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Held daily operations meetings with members of management in Pharmacy.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Work closely with Senior Management in other departments as Pharmacy liaison.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Pharmacy Supervisor
MP TOTAL CARE (DBA CCS MEDICAL)
01.2003 - 01.2006
- Managed 30 - 40 employees
- Responsible for day-to-day operations of Mail Order Respiratory supplies in Brandon, FL
- Startup/Oversee day-to-day operations of AARP and First Line Medical Pharmacies
- Supervise all aspects of department workforce planning and scheduling
- Create, analyze, and maintain all statistical reporting, addressing performance issues as needed
- Prepare and present performance appraisals/disciplinary actions for all team members.
- Held monthly/weekly team meetings to discuss performance and review policy and procedure updates.
- Interviewed all potential employees
- Developed policies and procedures for effective pharmacy management.
- Resolved issues with customers and pharmacy personnel by utilizing active listening, effective communication, and mediation skills.
- Assessed pharmacy procedures, making appropriate changes to comply with regulatory guidelines and safety practices.
- Responsible for problem resolution and customer satisfaction by addressing all complaints received
- Work closely with outside Sales Representatives, Physician's offices, and medical equipment companies.
Employer Of Choice Manager
CAPITAL ONE
01.2002 - 01.2003
- Managed 10 Senior Level employees.
- Managed individual department budgets.
- Spearheaded company Customer Compliment process.
- Directed all phases of Associate and separate Leadership meetings (quarterly, 22 per quarter, 2300 participants).
- Created and maintained Tampa site associate recognition programs (Monthly and semi-annual programs).
- Created and maintained a Leadership team recognition program.
- Created and implemented an associate feedback program.
Project Manager
CAPITAL ONE
01.1996 - 01.2002
- Managed 6 employees.
- Directed all phases of employee timecard rollout computer-based system for Tampa (Program name: Enterprise Time and Attendance), Subject matter expert for company.
- Planned, designed, and scheduled phases for large projects.
- Created, implemented, and trained Manager Assimilation program.
- Payroll Manager for Site; worked closely with Human Resources and Payroll regarding associate issues.
- Created, implemented, and trained attrition process, decreased excess payouts by 85%
- Created associate call-in process, reduced associate call-ins by 35%
- Implemented post-training program (Program name: Nest).
- Developed and initiated projects, managed costs, and monitored performance.
- Created and trained sales training module.
- Identified plans and resources required to meet project goals and objectives.
- Earned Master's Certificate in Project Management.
Education
MBA - Business Administration
Florida Agricultural And Mechanical University
Tallahassee, FL01.2021
Licensed Pharmacy Technician - Pharmacy
State of Florida
Tampa, FL01.2010
Bachelor of Science - Sociology
UNIVERSITY OF SOUTH FLORIDA
Tampa, FL01.2002
Project Management Certification - Project Management
GEORGE WASHINGTON UNIVERSITY
Washington, DC01.2002
Skills
- Labor Relations
- Company Organization
- Compensation and Benefits
- Workforce Improvements
- Compliance
- Human Resources Operations
- Recordkeeping
- Payroll Administration
- Benefits Administration
- Leadership Development
Timeline
Human Resources Director
UPP GLOBAL, LLC.
03.2019 - Current
Sr. Director Insulin Pump/CGM Operations
ARRIVA MEDICAL, INC.
08.2016 - 12.2018
Operations Manager
CCS MEDICAL
12.2013 - 06.2016
Chronic Care Manager
CCS MEDICAL
05.2012 - 12.2013
Pharmacy Operations Manager
CCS MEDICAL
01.2006 - 04.2012
Pharmacy Supervisor
MP TOTAL CARE (DBA CCS MEDICAL)
01.2003 - 01.2006
Employer Of Choice Manager
CAPITAL ONE
01.2002 - 01.2003
Project Manager
CAPITAL ONE
01.1996 - 01.2002
MBA - Business Administration
Florida Agricultural And Mechanical University
Licensed Pharmacy Technician - Pharmacy
State of Florida
Bachelor of Science - Sociology
UNIVERSITY OF SOUTH FLORIDA
Project Management Certification - Project Management
GEORGE WASHINGTON UNIVERSITY
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