Qionne Bickham
McComb,MS
Summary
I believe I’m good at operations management and team leadership, I was very helpful with boosting sales and profitability at Piccadilly Cafeteria. With a talent for fostering high employee satisfaction and implementing effective policies, my leadership ensures streamlined operations and strong customer relationships, leveraging skills in labor cost controls and problem resolution.
Overview
22
22
years of professional experience
Work History
General Manager
Piccadilly Cafeteria
03.2015 - 11.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers and vendors, and to ensure businesss ran smoothly and successfully.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Fleetway Pletro
01.2010 - 02.2014
- Managed financial operations, including monthly property bill payments, to ensure efficient use of store earnings.
General Manager/ Kitchen Manager
Cafe Pontalba
04.1998 - 08.2005
- Managed budget of restaurant resources and hired all employee, also came with training, schedules, and labor responsibilities.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to flow operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
None -
Booker T. Washibgton
New Orleans, LA05.1996
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team leadership
- Employee scheduling
- Labor cost controls
Timeline
General Manager
Piccadilly Cafeteria
03.2015 - 11.2019
General Manager
Fleetway Pletro
01.2010 - 02.2014
General Manager/ Kitchen Manager
Cafe Pontalba
04.1998 - 08.2005
None -
Booker T. Washibgton
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