QIQI JIANG
Queens
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
3
3
years of professional experience
Work History
Navigator (promotion)
Renaissance New York Flushing Hotel at Tangram
Flushing
07.2024 - Current
- Professionally and politely answer questions and respond to any guests' needs. Communicates internally with other departments when necessary to resolve a guest concern or request.
- Communicates internally with other departments when necessary to resolve a guest concern or request.
- Greeting and registering guests. Assists in pre-registration, room blocking, and prepares groups for arrivals.
- Navigate guests around the local area, invoke discovery with recommendations for shopping, sightseeing, eating, and socializing.
Ambassador
Renaissance New York Flushing Hotel at Tangram
Flushing
07.2023 - 07.2024
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods, and verify their credit card data.
- Register guests, collecting necessary information (such as contact details and exact stay dates).
- Welcome guests upon their arrival, and assign rooms.
- Provide information about our hotel, available rooms, rates, and amenities.
Customer Service Associate
HSBC Bank
Flushing
03.2023 - 08.2023
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Provided exceptional customer service by answering inquiries, resolving complaints, and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Front Desk Agent
Hotel Indigo
New York
09.2022 - 03.2023
- Greet and thank guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to the appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Operating the switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
Education
Master of Science - Hospitality Management
Temple University
Philadelphia, PA05-2021
Bachelor of Science - Tourism
Beijing Forestry University
Beijing, China07-2019
Skills
- Hotel system: Oprea, Lightspeed, MGS
- Local area navigation
- Payment processing
- Communication skills
- Conflict resolution
- Team collaboration
Timeline
Navigator (promotion)
Renaissance New York Flushing Hotel at Tangram
07.2024 - Current
Ambassador
Renaissance New York Flushing Hotel at Tangram
07.2023 - 07.2024
Customer Service Associate
HSBC Bank
03.2023 - 08.2023
Front Desk Agent
Hotel Indigo
09.2022 - 03.2023
Master of Science - Hospitality Management
Temple University
Bachelor of Science - Tourism
Beijing Forestry University
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