Qiratul Ain (Annie)
Summary
- Business Analyst and QA Analyst with 10+ years of experience in Software Quality Assurance, Business Analysis, and Application Support across the Manufacturing, Insurance, Healthcare, Banking, and Transportation industries.
- Proven expertise in manual and automation testing, requirements analysis, and workflow design, with a strong record of improving system quality and streamlining business processes.
- Skilled in test planning, execution, and defect management, with hands-on experience using tools such as HP ALM/Quality Center, JIRA, VersionOne, Selenium WebDriver IO, Mocha Framework, SOAP UI, and Postman.
- Strong background in SQL (MS SQL Server, Oracle, DB2) for backend validation and data integrity testing.
- Adept at working in both Agile (Scrum) and Waterfall methodologies, actively participating in ceremonies, and collaborating across global onshore/offshore teams.
- Experienced in CRM (Salesforce, Microsoft Dynamics 365), CI/CD (Jenkins), and cloud environments (Microsoft Azure).
- Recognized for excellent communication, leadership, and client-facing skills, with the ability to quickly adapt to new technologies and dynamic environments.
Overview
15
15
years of professional experience
Work History
Business Analyst / QA Engineer
BCforward(Formerly Tap|QA)
Client: Polaris Industries
04.2018 - 07.2024
- Analyzed and documented requirements for the Dealership Order Processing Application (DEX), ensuring alignment with business goals and stakeholder needs.
- Conducted stakeholder interviews, translated requirements into functional specifications, capabilities, features, and user stories.
- Partnered with Product Owners to refine backlog items and acceptance criteria, ensuring delivery met stakeholder expectations.
- Facilitated cross-functional collaboration among engineering, QA, and product teams to resolve blockers and improve delivery timelines.
- Created and maintained workflow diagrams to illustrate current and proposed business processes for clear communication across teams.
- Built and maintained the PDVS (Polaris Development Validation System) Wiki, including application functionalities and release history, streamlining onboarding and reducing SME dependency.
- Designed and executed test cases to validate application functionality and system changes, ensuring high-quality deliverables.
- Supported PDVS by monitoring application performance, providing actionable insights for process optimization.
- Actively participated in Agile ceremonies (backlog refinement, sprint planning, retrospectives, daily standups) and supported release planning by identifying risks and validating readiness.
- Assisted Product Owners in backlog prioritization and impediment resolution using JIRA, while collaborating with developers to update test scripts as systems evolved.
Quality Assurance Analyst
Signature Consultants
Client: RCIS – Zurich Insurance North America
07.2016 - 03.2018
- Partnered with business stakeholders to validate agricultural insurance requirements and ensure CIMax application changes met regulatory and business standards.
- Created test plans, test scenarios, and mapped requirements to test cases to build the Traceability Matrix, ensuring complete coverage and compliance with audit standards.
- Performed System Integration, Regression, and User Acceptance Testing (UAT), documenting results and providing clear feedback to stakeholders.
- Wrote and executed SQL queries in SQL Server Management Studio to verify database inserts and updates.
- Identified and managed defects using ALM, collaborating with developers and business analysts to resolve issues and update test scripts as systems evolved.
- Actively contributed to Agile ceremonies including sprint planning, backlog grooming, and defect triage meetings, improving estimation accuracy and sprint velocity.
Quality Assurance Analyst
BCforward(Formerly Tap|QA)
Client: Cox Media Group
10.2015 - 07.2016
- Partnered with SMEs and business analysts to analyze requirements, identify gaps, and define clear acceptance criteria for web-based applications.
- Collaborated with product and technical teams during backlog refinement and sprint planning to align priorities with business outcomes.
- Performed manual, cross-browser, and security testing to validate functionality and mitigate customer-impact risks before release.
- Designed and developed automated test scripts using Mocha Framework, Selenium WebDriver IO, and JavaScript, improving test coverage and efficiency.
- Participated in setting up Jenkins Slaves to run automation builds and integrated them into CI/CD pipelines.
- Conducted defect triage, tracked issues, and provided daily progress updates during Agile ceremonies (standups, planning, retrospectives).
- Delivered risk analysis and readiness updates to leadership, improving visibility into project health and delivery timelines.
Quality Assurance Analyst
BCforward(Formerly Tap|QA)
Client: Westar Energy
04.2015 - 10.2015
- Collaborated with business analysts and SMEs to gather requirements, clarify acceptance criteria, and ensure test coverage for energy management applications.
- Designed and executed test plans, test cases, and regression suites to validate system functionality, performance, and compliance with business rules.
- Performed database testing by writing SQL queries to validate data integrity across billing and customer account systems.
- Documented and managed defects using Quality Center (QC/ALM), working closely with developers to resolve issues and retest fixes.
- Supported User Acceptance Testing (UAT) by coordinating with business users, preparing test data, and validating end-to-end scenarios.
- Actively participated in Agile ceremonies (sprint planning, standups, retrospectives), ensuring smooth delivery and clear communication across teams.
QA Analyst
Lakeville Motor Express
08.2013 - 04.2015
- Collaborated with business analysts and requirement teams to review design specifications and application functionality.
- Developed and executed test cases and scripts for web-based J2EE applications including Bill of Lading, Pickup Request, and Rate Inquiry modules.
- Wrote SQL queries in DB2 (Aqua Data Studio) to validate data accuracy and backend processing.
- Performed functional, system integration, regression, and cross-browser testing across major browsers to ensure application stability.
- Partnered with developers, DBAs, and technical leads to troubleshoot issues, track defects, and validate fixes.
- Worked under Waterfall/Iterative SDLC methodologies, adapting testing approaches to project needs.
Software QA Analyst
State Farm Insurance
04.2011 - 05.2013
- Worked on a J2EE/Java-based operations system, analyzing key scenarios to capture critical functional areas and uploading them into ALM.
- Developed and executed test cases, mapped requirements to test cases to build the Traceability Matrix, and tracked results in ALM.
- Documented and managed defects in ALM and ClearQuest, collaborating with developers and leads to resolve issues.
- Wrote and executed SQL queries in Oracle (TOAD) to validate inserts, updates, and data integrity.
- Performed functional, regression, and system integration testing, ensuring application reliability and compliance with requirements.
- Participated in test script reviews, defect triage meetings, and war rooms, supporting collaboration between onsite and offshore teams.
- Provided monthly accomplishment reports to leadership, highlighting progress, risks, and key deliverables.
Associate Business Analyst
Toronto Dominion Bank
01.2010 - 02.2011
- Collaborated with credit acquisition and legal teams to gather and validate requirements for the DSR application (primary under 21 and co-applicants).
- Analyzed requirements and developed business requirement documents (BRDs), use cases, and process flow diagrams to ensure clarity and alignment.
- Facilitated JAD sessions with stakeholders to review requirements and obtain sign-offs.
- Partnered with the QA team to plan and review test cases, ensuring coverage of critical business scenarios.
Education
Associate - computer information systems
Sheridan College
05.2009
Skills
- Scripting languages: VBScript and JavaScript
- Web technologies: HTML
- Database tools: SQL Server Management Studio and TOAD
- Testing tools: ALM
- Testing automation: UFT and Selenium
- Testing frameworks: Mocha and SOAP UI
- API testing: Postman
- Issue tracking: ClearQuest and JIRA
- Agile management: VersionOne
- Methodologies: Agile and Scrum
- Integration processes: Continuous integration with Jenkins
- Cloud solutions: Azure services
- CRM platforms: Microsoft Dynamics 365 and Salesforce CRM
- Operating systems: Windows environments
- Office productivity suite: Microsoft Office Suite
Timeline
Business Analyst / QA Engineer
BCforward(Formerly Tap|QA)
04.2018 - 07.2024
Quality Assurance Analyst
Signature Consultants
07.2016 - 03.2018
Quality Assurance Analyst
BCforward(Formerly Tap|QA)
10.2015 - 07.2016
Quality Assurance Analyst
BCforward(Formerly Tap|QA)
04.2015 - 10.2015
QA Analyst
Lakeville Motor Express
08.2013 - 04.2015
Software QA Analyst
State Farm Insurance
04.2011 - 05.2013
Associate Business Analyst
Toronto Dominion Bank
01.2010 - 02.2011
Associate - computer information systems
Sheridan College
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