Qishuo Jia
Flushing, New York, USA, 11355
Summary
Experienced co-owner with a background in the restaurant, hospitality, and retail industries, adept at handling customer complaints, devising promotional strategies, and enhancing customer satisfaction. Held management roles in restaurants, hotels, and tea shops, overseeing customer service coordination, safety protocol implementation, and staff morale boosting. Holds a Bachelor of Business Administration degree from Baruch College and an Associate in Science degree from Queensborough Community College. Proficient in Microsoft Office suite, with fluent proficiency in both Mandarin and English communication.
Overview
6
6
years of professional experience
Work History
Tickerting
JFK T4 China Airline
05.2024 - Current
- Assist passengers to check in and make payment at China Airlines, ensuring passengers can travel normally.
- Assist passengers to solve problems such as oversize and overweight, and complete payment.
- Propaganda and education on safety policies at work, accumulation of lessons from mistakes and work experience, and maintaining good work habits.
Co Owner
New China restaurant
08.2023 - 01.2024
- Handled all customer complaints with tact and diplomacy, quickly resolving any issues
- Develop weekly specials, promotion programs, and marketing campaigns
- Deescalated distraught customers to heighten return customer rate
Customer Service Supervisor
Super Lake Hotel
08.2022 - 08.2023
- Manage senior administrators generate accurate bills and invoices
- As a liaison between hotels and guests, I assist guests in resolving various issues including but not limited to accommodation problems, financial disputes, and order discrepancies, providing excellent service that ensures guest satisfaction.
Seller
Prince Street Wine & Liquor
10.2018 - 08.2019
- Provided exceptional customer service by helping customers select the perfect bottle of wine or spirits based on their preferences and budget
- Demonstrated knowledge of various types of liquors, wines, and craft beers to make informed recommendations to customers
Education
Bachelor Of Business Administration, Finance BBA -
Baruch College
55 Lexington Ave, New York, NY 1001008-2022
Skills
- Exper Microsoft Office tools
- Learning Ability
- Mandarin Native Level
- English Fluent Level
- Other Chinese Dialects
- Exper Math
- Communicate
Timeline
Tickerting
JFK T4 China Airline
05.2024 - Current
Co Owner
New China restaurant
08.2023 - 01.2024
Customer Service Supervisor
Super Lake Hotel
08.2022 - 08.2023
Seller
Prince Street Wine & Liquor
10.2018 - 08.2019
Bachelor Of Business Administration, Finance BBA -
Baruch College
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