Qiting Qi
Federal Way
Summary
Dynamic leader with a proven track record at B & D Foods LLC, excelling in relationship building and sales team training. Spearheaded initiatives that significantly increased sales revenue through strategic client engagement and team motivation. Skilled in staff management and performance optimization, consistently fostering high-performing teams and enhancing customer satisfaction.
Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.
Offering strong foundation in communication and problem-solving, ready to learn and grow in sales management environment. Brings solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques. Ready to use and develop leadership and analytical skills in [Desired Position] role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager
B & D Foods LLC
09.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Manicurist
Bella U Spa and Wellness
06.2017 - 03.2020
- Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
- Assisted in training new team members on best practices in nail care techniques, fostering a supportive learning environment within the workplace.
- Continuously updated knowledge of industry trends through attending workshops and trade shows, ensuring cutting-edge skills were offered to clients.
- Reduced appointment no-shows by implementing reminder calls or text messages the day before scheduled appointments.
Manager
Tea for U
04.2016 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
High School Diploma -
Castro Valley High School
Castro Valley, CA06-2016
Medical Assistance
Eden Area ROP
Hayward, CA06-2016
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Certification
CPR certificate
First aid training
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Manager
B & D Foods LLC
09.2020 - Current
Manicurist
Bella U Spa and Wellness
06.2017 - 03.2020
Manager
Tea for U
04.2016 - 10.2019
High School Diploma -
Castro Valley High School
Medical Assistance
Eden Area ROP
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