Qiting(Vicky) Liang
Queens,NY
Summary
Results-driven School Admissions Representative with 6 years of experience in student recruitment and enrollment management. Adept at engaging with diverse student populations and fostering positive relationships with prospective students, parents, and educational stakeholders. Proficient in articulating the value proposition of educational programs and guiding applicants through the admissions process. Possesses a strong track record of meeting enrollment targets through effective communication, strategic outreach, and personalized guidance. Skilled in utilizing CRM systems and leveraging marketing strategies to drive admissions success. Committed to providing exceptional customer service and contributing to the growth and success of Long Island Business Institute through targeted recruitment initiatives.
Overview
11
11
years of professional experience
Work History
Adimissions Represative
Long Island Business Institute
2017.10 - 2023.01
- Responsible for student advisory services.Responding to inquiries with prospective students on the phone,email and CRM.
- Explains specific details related to our school program, such as our school major and the career path of the major.
- Help student to collect the documentation about the financial aid. talk to student about the tuition and the plan of the whole program.
- Advises and assists international students in procedures for exiting the united states, and in obtaining legal change os status, extensions of stay, or optional practical training.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Scheduled daily appointments to meet with students face-to-face and discuss education plans.
- Excellent performance while working in school.
Learning Center Manager
Think And Better Learning Center
2011.09 - 2017.01
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep the business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
- Managed work and performance of more than 20 employees.
Education
GED -
Long Island Business Institute - Flushing
Flushing, NYAccounting
Long Island Business Insitute
Flushing, NYBachelor of Arts - Environment And Art Design
South China Normal University
ChinaSkills
Communication Skills: Excellent verbal and written communication skills are essential for effectively engaging with prospective students, parents, faculty, and other stakeholders. Clarity in explaining admission procedures, and program details, and answering inquiries is crucial.
Interpersonal Skills: Building rapport and maintaining positive relationships with prospective students and their families is vital. Being empathetic, approachable, and having the ability to understand and address their concerns is important in influencing enrollment decisions.
Sales and Marketing: Understanding the school's offerings, strengths, and unique selling points is crucial for effectively 'selling' the institution to prospective students. Knowledge of marketing strategies and techniques helps in attracting potential applicants
Knowledge of Admissions Procedures: Familiarity with the admissions process, including application requirements, documentation, and enrollment criteria, is essential. This includes understanding different academic programs, prerequisites, and eligibility criteria.
Technology Proficiency: Proficiency in using CRM software, database management tools, and office productivity software (such as Microsoft Office Suite) is typically required for managing applicant information, communication, and data analysis.
Teamwork and Collaboration: Collaborating with other admissions staff, academic departments, and administrative personnel is common. Being a team player and having the ability to work collaboratively towards enrollment goals is important.
Additional Information
Software Knowledge: Microsoft Office, Microsoft Teams,Adobe Photoshop,"Little Red book" "Wechat" (Chinese social media platform)
Platform Knowledge:Hubspot(CRM),Leadquared(CRM), Facebook business manager.
Linguistic Knowledge: English,Mandarin Chinese, Cantonese Chinese.
Timeline
Adimissions Represative
Long Island Business Institute
2017.10 - 2023.01
Learning Center Manager
Think And Better Learning Center
2011.09 - 2017.01
GED -
Long Island Business Institute - Flushing
Accounting
Long Island Business Insitute
Bachelor of Arts - Environment And Art Design
South China Normal University
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