Qiyam Abdul-baqi
Flowery Branch,GA
Summary
Proven Client Relations Specialist at Mitsubishi Electric Trane, adept in logistics coordination and creative problem-solving, enhanced customer satisfaction through efficient dispute resolution and proactive service strategies. Excelled in leveraging Salesforce expertise and adaptive teamwork to foster client retention, recognized for exceptional service delivery and operational improvements.
Overview
12
12
years of professional experience
Work History
Client Relations Specialist
Mitsubishi Electric Trane
Suwanee, Georgia
02.2017 - Current
- Handled customer complaints and issues with efficiency.
- Coordinated with METUS departments to exchange information efficiently.
- Approve compensation disbursements within authority to resolve disputes.
- Offer leadership updates regarding resolution progress and seek approval for compensation disbursements above authority level.
- Prevented escalations through proactive engagement with sales and service teams.
- Reviewed, engaged with, and responded to BBB complaints.
- Fostered continuous engagement with key customers and MEHVAC sales personnel.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Care Advisor
Mitsubishi Electric Trane
Suwanee, GA
04.2013 - 02.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Troubleshot with contractors through step-by-step solutions in a clear and concise manner.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
High School Diploma -
Tucker High School
Tucker 05-2000
Skills
- Logistics Coordination
- Microsoft outlook
- Documentation Preparation
- Industry Knowledge
- Prioritization
- Cross-functional coordination
- Client needs assessment
- Research
- Microsoft Excel
- Case management
- Salesforce Expert
- Technical support
- Adaptive team player
- Recordkeeping strengths
- Client retention strategies
- Creative problem solving
Timeline
Client Relations Specialist
Mitsubishi Electric Trane
02.2017 - Current
Customer Care Advisor
Mitsubishi Electric Trane
04.2013 - 02.2017
High School Diploma -
Tucker High School
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