Qiyama Moore
Auburn,WA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, program administration, business correspondence and project management. Recognized for exemplary leadership and team collaboration.
Overview
9
9
years of professional experience
Work History
Program Administrator
The Nehemiah Initiative Seattle
Seattle, WA
12.2022 - Current
- Advocated to disrupt the displacement of the African American community from urban centers and support retention of Black faith-based organizations through development of affordable homes on their underutilized land.
- Established strategy for program using evaluation outcomes and research to set goals and direction.
- Met regularly with program stakeholders to make program adjustments and assess progress.
- Planned and controlled budgets for contracts, equipment and supplies.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Identified potential funding sources for new or existing programs initiatives.
Office Manager
Hoffman Structures
Seattle, WA
05.2019 - 12.2023
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Member Service Representative (Contract)
Coordinated Care
Tacoma, WA
10.2018 - 04.2019
- Determined healthcare eligibility for medicaid recipients.
- Educated members on managed care organization and resources available to them.
- Assisted members with finding a physician in their area ans scheduling appointments.
- Communicated with various provider organizations to coordinate benefits and services for members.
- Managed member conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Maintained accurate records of member interactions and transactions.
- Participated in team meetings to discuss member service strategies and goals.
Specimen Processor
Next Health
Dallas, TX
02.2016 - 06.2018
- Prepared oral and blood specimens for in-house testing and for transport to offsite laboratories.
- Reviewed processed specimens for accuracy prior to release of results back into clinical setting per regulatory guidelines and requirements.
- Adhered to all departmental policies and procedures related to specimen processing.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Record patient data in LABDAQ database
- Maintained a minimum accuracy of 99% data entry
- Prepared spreadsheets for billing department
Front Desk Receptionist
Marriott
Dallas, TX
12.2014 - 02.2016
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ06-2018
Skills
- Leadership
- Communication
- Executive Support
- Office Administration
- Microsoft Office
- Calendaring/Scheduling
- Policy Implementation
- Project Planning
- Community Engagement
- Partnership Development
Activities
- President of Youth Outreach program, The Spiritual Israel Church and It's Army. (2019-Present)
Timeline
Program Administrator
The Nehemiah Initiative Seattle
12.2022 - Current
Office Manager
Hoffman Structures
05.2019 - 12.2023
Member Service Representative (Contract)
Coordinated Care
10.2018 - 04.2019
Specimen Processor
Next Health
02.2016 - 06.2018
Front Desk Receptionist
Marriott
12.2014 - 02.2016
Associate of Arts - Healthcare Administration
University of Phoenix
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