Qiyama Moore
Auburn
Summary
Well-rounded business professional experienced in coordinating key activities for company leaders. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying client's needs and meeting office demands.
Overview
18
18
years of professional experience
Work History
Program Administrator
Nehemiah Initiative Seattle
12.2022 - Current
- Assisted in grant application writing process to secure funding necessary for program operations and enhancements.
- Oversaw the management of social media platforms to enhance program visibility and engagement.
- Supported the president and board members in administrative tasks, enhancing operational efficiency.
- Coordinated and scheduled meetings while managing and maintaining executive calendars.
- Coordinated and executed successful events, ensuring seamless logistics and participant satisfaction.
- Designed and implemented innovative projects to enhance community involvement and outreach.
- Developed comprehensive training sessions for onboarding new clients.
Dispatcher
Sunbelt Controls
08.2023 - 02.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with technicians and clients to coordinate appointments.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
Office Manager
Hoffman Structures
05.2019 - 03.2022
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Onboarded new hires using Hire Forms and Applicant Pro software.
- Followed proper accounting and bookkeeping procedures to support audits.
- Accurately processed invoices in JDE Enterprise one system.
- Managed office inventory and placed new supply orders.
- Participated in weekly leadership meetings to lend my expertise in affective leadership skills.
Member Service Representative
Coordinated Care
10.2018 - 04.2019
- Determined health care eligibility for Medicaid recipients.
- Educated members on managed care organization program and resources available to them.
- Updated member demographics in Omni health care system.
- Assisted members with finding a physician in their area and scheduling appointments.
- Communicated with various provider organizations to coordinate benefits and services for members.
- Managed customer conflicts and challenging situations by staying calm and accessing internal information to develop strategic solutions.
- Ensured member satisfaction by assisting them with issues/concerns relating to their health coverage
- Received and reviewed prior authorizations from ordering physicians
- Documented all interactions with members/providers in medical database
Specimen Processor
Next Health
02.2016 - 06.2018
- Prepared oral and blood specimens for in-house testing and for transport to off-site laboratories.
- Recorded patient data in LABDAQ patient database.
- Sorted daily incoming mail: determined if health insurance was commercial or federal.
- Communicated with physician's office to acquire proper ICD-10 codes for patient diagnosis.
- Adhered to safety procedures when handling specimens and working in laboratory.
- Reduced occurrence of lab test errors for improved reliability to avoid need for retesting.
- Aliquot sample for different departments.
- Maintained a minimum accuracy of 99% data entry.
- Prepared spread sheets for billing department.
- Compiled data for end of day manifest.
Front Desk Receptionist
Marriot
12.2014 - 02.2016
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Answered and directed incoming calls using multi-line telephone system.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Scheduled meetings and meeting rooms for staff, corporate partners and customers.
- Managed customer complaints and rectified issues to complete satisfaction.
- Worked with office manager to attain operational goals.
- Maintained front office cleanliness and organized supplies to increase productivity.
Customer Service Representative
Verizon Wireless
06.2011 - 11.2014
- Handled high volume of incoming customer calls providing excellent customer service.
- Utilized troubleshooting guides and tier 1 troubleshooting on calls that require device assistance.
- Upsold products and services to address customer needs and maximize sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Exceeded company productivity standards on consistent basis.
Sales Associate/Team Lead
Target
06.2007 - 05.2011
- Team lead of soft lines department, leading staff of 12 employees.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Researched items at other locations to find products requested by shoppers.
- Cross-trained on different positions to best support team during peak periods.
- Operated switchboard, accurately transferring calls to different departments.
- Implemented improved promotional methods to assist with marketing campaigns.
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
- Delegated tasks to maintain efficient workflow.
- Managed cash register operations using POS system and processed sales and returns.
Education
Associate of Arts - Health Care Administration
University of Phoenix
06.2018
Skills
- Leadership
- Verbal and Written Communication
- Onboarding and Orientation
- Problem Resolution
- Customer Service
- Data Entry
- Medical Terminology
- Community-based Educational Programs
- Patient Advocacy
- Calm and Professional Under Pressure
- Office Equipment Proficiency
- Microsoft Office
- Scheduling and Calendar Management
- Expense Reporting
- Training and Development
- Social Media savvy
Affiliations
- President of Youth Outreach program, The Spiritual Israel Church and It's Army (2019 - present)
Timeline
Dispatcher
Sunbelt Controls
08.2023 - 02.2024
Program Administrator
Nehemiah Initiative Seattle
12.2022 - Current
Office Manager
Hoffman Structures
05.2019 - 03.2022
Member Service Representative
Coordinated Care
10.2018 - 04.2019
Specimen Processor
Next Health
02.2016 - 06.2018
Front Desk Receptionist
Marriot
12.2014 - 02.2016
Customer Service Representative
Verizon Wireless
06.2011 - 11.2014
Sales Associate/Team Lead
Target
06.2007 - 05.2011
Associate of Arts - Health Care Administration
University of Phoenix
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