Qiyue Liao
San Diego,CA
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably at Hometown Taste, where I trained new servers and enhanced dining experiences. Proven ability in lesson planning and classroom management, achieving a 90% student improvement rate as a Teaching Assistant. Adept at conflict resolution and multi-tasking in fast-paced environments.
Overview
4
4
years of professional experience
Work History
FULL-TIME SERVER
Hometown Taste
San Diego, USA
09.2025 - Current
- Explained menu items in detail and successfully upsold premium seafood like lobster and crabs, increasing sales.
- Delivered high-quality service for over 20 tables per night in a fast-paced restaurant.
- Trained and supervised 3 new servers, enhancing team performance and service quality.
- Managed nightly close-out procedures, ensuring accurate tip reconciliation and cash handling.
Teaching Assistant
TD Test Daily
Beijing, China
05.2022 - 10.2025
- Assisted lead instructor in preparing lesson materials and activities for TOEFL, SAT, and AP subjects, supporting student readiness for exams.
- Coordinated classroom management strategies to enhance student engagement in online and offline settings, contributing to 90% student improvement rate.
- Assisted instructors with lesson planning and classroom organization.
- Facilitated small group activities to enhance student engagement.
- Supported students with coursework and provided one-on-one tutoring.
SERVER
Chef Zhu
Torrey Highlands, USA
01.2024 - 09.2025
- Provided service in a mid-to-high-end Chinese restaurant setting (Ranked top Chinese restaurant in San Diego).
- Acquired in-depth knowledge of table assignments, appetizer pairings, POS/cash handling, and team coordination to facilitate smooth dining experiences.
- Achieved promotion from busser to server in 3 weeks due to demonstrated commitment and performance.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
SERVER, CASHIER
Saltaire Catering @UCSD
La Jolla, USA
10.2024 - 06.2025
- Supported full-service buffet stations, plated dinners, upscale events, and on-campus catering deliveries for 800+ people, earning recognition as Best Employee twice.
- Led large-scale events including weddings at La Jolla Shores and UCSD athletic and golf events for UCSD chancellor, ensuring seamless execution and guest satisfaction.
- Provided exceptional customer service during catered events.
- Set up and arranged dining areas for large gatherings.
- Coordinated with kitchen staff for timely food service.
Education
Associate of Science - Technology
San Diego Miramar College
San Diego, CA05-2028
Skills
- Valid US work authorization
- Sales techniques
- Customer service
- Dining area management
- Menu planning
- Team collaboration
- Conflict resolution
- Time management
Languages
- English
- Mandarin (Native)
- Spanish (Beginner)
Timeline
FULL-TIME SERVER
Hometown Taste
09.2025 - Current
SERVER, CASHIER
Saltaire Catering @UCSD
10.2024 - 06.2025
SERVER
Chef Zhu
01.2024 - 09.2025
Teaching Assistant
TD Test Daily
05.2022 - 10.2025
Associate of Science - Technology
San Diego Miramar College