Qkasai Garrett
Laveen,AZ
Summary
Motivated Fraud Analyst touting 3 years of expertise investigating suspicious activity for medium sized early education company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
4
4
years of professional experience
Work History
Ramp Agent
WFS Worldwide Flight Services
Phoenix, AZ
02.2023 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Verified quantity and description of materials received by checking merchandise against packing list.
Assistant Director
Foundations Early Education Academy
Phoenix, AZ
01.2020 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Oversaw purchasing and organization of inventory.
- Led team of professionals in special projects and daily operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Reviewed transactions and receipts to identify any suspicious activity.
Education
No Degree - Business Administration
Arizona State University
Tempe, AZ05.2026
High School Diploma -
South Mountain High School
Phoenix, AZ05.2022
Skills
- Telephone and Email Etiquette
- Transaction Review
- Effective Communication
- Procedure Review
- Detection Models
- Fraud Detection
- Proficient in Microsoft Office
- Activity Monitoring
- Loss Prevention
- Report Preparation
- Report Writing
- Flexible Schedule
Timeline
Ramp Agent
WFS Worldwide Flight Services
02.2023 - Current
Assistant Director
Foundations Early Education Academy
01.2020 - Current
No Degree - Business Administration
Arizona State University
High School Diploma -
South Mountain High School
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