Margaret Rivera
Waukegan,IL
Summary
To obtain a position in which I am able to utilize my acquired knowledge and experience to provide support within a company that would grant the opportunity for both professional and personal development.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
20
20
years of professional experience
Work History
Manager
McDonald's
12.2012 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained staff on food safety protocols and operational procedures.
- Managed inventory levels, reducing waste through effective stock control measures.
- Implemented quality assurance processes to maintain product standards and consistency.
- Developed employee schedules to optimize labor cost while meeting service demand.
- Maintained professional, organized, and safe environment for employees and patrons.
Temporary General Labor
Labor Ready
01.2010 - 01.2011
- Performed a variety of basic tasks, usually within an industrial or a construction environment.
- Employed on loading docks, warehouse/factory settings and office was commonly employed to load and unload cargo from truck, trains, boats and other modes of transportation.
- Maintained work environment, heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish and performing various janitorial duties.
- Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
- Data Entry experience. Answer telephones, direct calls and take messages. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Waitress/Cashier
Denny’s
01.2008 - 01.2009
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat visits.
- Accurately processed orders using point-of-sale system, enhancing efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for optimal guest experience.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Assisted in training new staff on operational procedures and customer service standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Baker/Cashier
Einstein Bagels
01.2006 - 01.2008
- Prepared and baked a variety of bagels according to established recipes and quality standards.
- Maintained cleanliness and organization in workstations to ensure efficient operations.
- Assisted in inventory management by tracking ingredient supplies for timely replenishment.
- Adhered to food safety regulations and company policies while handling products.
- Operated and maintained bakery equipment, including ovens and mixers.
- Managed customer service operations, including taking orders and resolving complaints.
Education
GED -
College of Lake County
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
Timeline
Manager
McDonald's
12.2012 - Current
Temporary General Labor
Labor Ready
01.2010 - 01.2011
Waitress/Cashier
Denny’s
01.2008 - 01.2009
Baker/Cashier
Einstein Bagels
01.2006 - 01.2008
GED -
College of Lake County