Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nouralhouda Mohammad

Los Angeles,CA

Summary

Dependable and customer focused professional with experience in healthcare call center operations and fast-paced food service environments. Skilled in handling high-volume customer interactions, resolving inquiries efficiently, and maintaining accuracy in data entry and payment processing while adhering to HIPAA and organizational standards. Strong communicator and team player with a proven ability to multitask, adapt quickly, and deliver positive customer experiences to diverse populations. Known for reliability, attention to detail, and maintaining professionalism in high-pressure settings.

Overview

2026
2026
years of professional experience

Work History

Restaurant Service Team

Panda Express
2025 - Current

Provide fast, friendly, and attentive customer service while taking and fulfilling guest orders

Provide fast, friendly, and attentive customer service while taking and fulfilling guest orders

Prepare and serve food items according to Panda Express quality, portion, and safety standards.

Operate the cash register accurately and handle cash, card, and mobile payments. Maintain cleanliness and organization of the dining area, front counter, and beverage stations

Support kitchen staff by restocking supplies, packaging orders, and assisting with food preparation when needed.

Follow food safety and sanitation guidelines to ensure a clean and safe dining environment

Communicate effectively with team members and management to ensure smooth operations during busy hours

Customer Solution Center Service Representative

L.A. Care Health Plan
2023 - 2025

Organize, stock, and display merchandise to ensure appealing product presentation.

Monitor inventory levels and coordinate with the stockroom to maintain adequate supplies

Follow planograms and promotional layouts to support marketing strategies.

Track product sales and report trends to management for reordering and restocking.

Ensure cleanliness, organization, and safety in the merchandising area.

Collaborate with team members to meet sales targets and improve customer satisfaction.

Operate cash register and handle cash, credit, and debit transactions accurately.

Provide friendly, efficient, and professional customer service during every transaction.

Maintain accurate cash drawers and balarice registers at the end of each shift

Handle returns, exchanges, and customer inquiries following store policies. Keep checkout areas clean, organized, and fully stocked with supplies. Support sales. floor operations when needed, including restocking and merchandising.

Education

High School Diploma -

Santa Monica High School
Santa Monica, CA

Skills

    Customer Service Excellence

    Cash Handling & POS Operation

    Teamwork & Communication

    Multitasking in Fast-Paced

    Environments

    Time Management & Dependability

    Food Safety & Sanitation Standards

    Attention to Detail

    Problem Solving & Conflict Resolution

    Organization & Cleanliness

    Sales Support & Upselling

    Positive Attitude & Strong Work Ethic

    Healthcare customer service

    Medical terminology

    Call center operations (ACD systems)

    High-volume call handling

    Data entry (40 WPM)

    HIPAA compliance

    Member eligibility & benefits support

    Provider relations

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Restaurant Service Team

Panda Express
2025 - Current

Customer Solution Center Service Representative

L.A. Care Health Plan
2023 - 2025

High School Diploma -

Santa Monica High School
Nouralhouda Mohammad