Q. Nicole Wright
Apex,North Carolina
Summary
Dynamic IT Leader with a strong track record in developing and executing strategic IT initiatives that align with organizational goals. Expertise in budget management and resource allocation to drive cost efficiency while enhancing IT infrastructure performance. Demonstrated skills in cybersecurity, IT compliance (PCI, NIST, ISO), and leading diverse teams to implement best practices for IT support and data protection.
Overview
22
22
years of professional experience
5
5
Certification
Work History
Enterprise Cyber Security Analyst
Pentair
Cary, NC
01.2023 - Current
- Developed and executed IT security strategies and roadmaps, aligning with corporate goals and enhancing data protection
- Planned and implemented process improvements for vendor risk assessments, ensuring compliance with PCI, NIST, and ISO standards
- Managed IT resources and budget, optimizing cost-effectiveness and performance of security initiatives
- Led the availability, reliability, and security of IT systems and services, including backup and disaster recovery plans, ensuring business continuity
- Conducted regular security audits and assessments, implemented corrective actions, and maintained up-to-date security policies and awareness programs
Client Services Manager
Pentair
Cary, NC
09.2022 - 03.2023
- Supervised and mentored a team of over 30 IT client services members, providing guidance, feedback, and training to improve performance and service delivery
- Managed the IT infrastructure support, ensuring that all staff had the necessary hardware and software to perform their work effectively
- Implemented IT support best practices across the organization, resulting in enhanced service delivery and client satisfaction
- Oversaw the configuration, installation, and maintenance of IT hardware, software, and network infrastructure
SharePoint Architect
Pentair
Cary, NC
03.2016 - 09.2022
- Managed over 1,900 SharePoint sites, ensuring the availability, reliability, and security of the platform while enforcing IT policies and standards
- Led cross-functional teams in the seamless migration of data and systems, ensuring compliance with regulatory requirements
- Developed and maintained user-friendly, secure custom solutions, providing technical direction for complex IT projects
Various Compliance Roles
Siemens Healthineers
Cary, NC
07.2002 - 01.2010
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maximized performance by monitoring daily activities and mentoring team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Performed quality reviews to uncover workflow and communication issues.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
Education
Bachelor of Science - Business Administration
North Carolina Wesleyan
Rocky Mount, NC12.2007
Skills
- IT Strategy and Roadmap Development
- Budget and Resource Management
- Microsoft 365 Administration (SharePoint, OneDrive, Purview, Lists)
- Power Platform (PowerApps, Power Automate, Power BI)
- Security Best Practices and Compliance (PCI, NIST, ISO)
- Cross-functional Team Collaboration
- Excellent Leadership and Team Development Skills
- Strategic Planning and Goal setting
Certification
- Microsoft Certified: SharePoint Associate
- SAP Certified Associate: SAP SCM 600 - Business Processes in Sales and Distribution
- SAP ADM 940: ABAP AS Authorization Concept
- OneTrust Certificates: Privacy Professional Expert - Website Scanning and Cookie Management
- GRC Professional Certification Exam
Accomplishments
- Led a team of cybersecurity professionals, improving security measures and protocols.
- Co-authored an IT integration acquisitions playbook, streamlining processes during mergers and acquisitions.
- Implemented Nintex workflow solutions, increasing productivity by 20%.
Affiliations
Pentair Black Employee Network Resource Group
Co-Chair - IT & Communications Leader
Pentair Women's Resource Group
Mentor
References
References available upon request.
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteOn-SiteSimilar Profiles
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