Qnubia Umazar
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Subrogation Analyst
Farmers Insurance Company
05.2023 - Current
- Enhanced claim recovery rates by thoroughly analyzing case information and identifying subrogation opportunities.
- Increased recoveries through diligent monitoring of statute limitations and timely filing of subrogation demands.
- Provided exceptional customer service to both internal and external stakeholders, maintaining open lines of communication and promptly addressing inquiries or concerns.
- Contributed to the achievement of departmental KPIs through diligent case management, consistently meeting or surpassing recovery targets.
- Assisted in developing departmental policies and procedures, ensuring compliance with state regulations and client requirements.
- Optimized workflow efficiency by utilizing advanced software tools to organize large volumes of data, improving overall case management capabilities.
Total Loss Specialist
Farmers Insurance Group
04.2022 - 05.2023
- Performed a thorough coverage analysis for least thirty (30) cases per day
- Reviewed policy and endorsement language specific to a total loss, giving considering, definitions, exclusions, limits to exposures, etc
- Assists with basic analysis and investigation regarding most aspects of auto claims (coverage, liability, and total loss damages)
- Obtained vehicle evaluation after it is deemed a total loss and applies knowledge and judgment to determine the actual cash value (ACV) based on options, condition ratings and other considerations
- Review paperwork and make decisions on vehicle titles for accuracy and completeness in accordance with state guidelines
- Send paperwork to customers who submit incomplete or inaccurate paper/title work
- Transferred title for theft-related vehicles according to state specific requirements retains and stores documents and original vehicle related equipment (including keys) in a separate package from the claim file and notify Total Loss Specialist if they can make payment to customer's or notify them if the paperwork is incorrect or incomplete
- Sort and file, or submit completed paperwork to vendor for processing, as appropriate
- Transferred title for theft-related vehicles according to state specific requirements retains and stores documents and original vehicle related equipment (including keys) in a separate package from the claim file
- Complete alternate sales process letters, as appropriate, when paperwork is not accepted by the state, and mail them in accordance with state guidelines
- Completes paperwork requirements for insurance policies in all fifty (50) states with a basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and the total loss department
- Make outbound calls to customers and lienholders to follow up on paperwork and titles, and to discuss any errors or incomplete paperwork
- Take inbound calls from customers who have questions concerning completing their paperwork or signing their titles
- Respond to emails from internal and external customers and management
- Contacts Lienholders for customer lien balances and payoff amounts
- Includes determining payoff dates and per diem amounts for payoffs
- Compile and send settlement packets to customers explaining settlement process and amount to customer
- Follow up with customer and lienholders in a timely fashion for pending paperwork including additional paperwork which may be required for title transfer as a result of claim
- Review, analyzed, and managed inventory of pending salvage vehicles ensuring that appropriate state avenues are utilized in order for the efficient liquidation of salvage assets for the Exchanges
- Identifies subrogation potential to determine or fraud potential and how to handle.
Total Loss Specialist
Farmers Insurance Group
04.2022 - 05.2023
- Performed a thorough coverage analysis for least thirty (30) cases per day
- Reviewed policy and endorsement language specific to a total loss, giving considering, definitions, exclusions, limits to exposures, etc
- Assists with basic analysis and investigation regarding most aspects of auto claims (coverage, liability, and total loss damages)
- Obtained vehicle evaluation after it is deemed a total loss and applies knowledge and judgment to determine the actual cash value (ACV) based on options, condition ratings and other considerations
- Review paperwork and make decisions on vehicle titles for accuracy and completeness in accordance with state guidelines
- Send paperwork to customers who submit incomplete or inaccurate paper/title work
- Transferred title for theft-related vehicles according to state specific requirements retains and stores documents and original vehicle related equipment (including keys) in a separate package from the claim file and notify Total Loss Specialist if they can make payment to customer's or notify them if the paperwork is incorrect or incomplete
- Sort and file, or submit completed paperwork to vendor for processing, as appropriate
- Transferred title for theft-related vehicles according to state specific requirements retains and stores documents and original vehicle related equipment (including keys) in a separate package from the claim file
- Complete alternate sales process letters, as appropriate, when paperwork is not accepted by the state, and mail them in accordance with state guidelines
- Completes paperwork requirements for insurance policies in all fifty (50) states with a basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and the total loss department
- Make outbound calls to customers and lienholders to follow up on paperwork and titles, and to discuss any errors or incomplete paperwork
- Take inbound calls from customers who have questions concerning completing their paperwork or signing their titles
- Respond to emails from internal and external customers and management
- Contacts Lienholders for customer lien balances and payoff amounts
- Includes determining payoff dates and per diem amounts for payoffs
- Compile and send settlement packets to customers explaining settlement process and amount to customer
- Follow up with customer and lienholders in a timely fashion for pending paperwork including additional paperwork which may be required for title transfer as a result of claim
- Review, analyzed, and managed inventory of pending salvage vehicles ensuring that appropriate state avenues are utilized in order for the efficient liquidation of salvage assets for the Exchanges
- Identifies subrogation potential to determine or fraud potential and how to handle.
Claims Administrator
Farmers Insurance
08.2021 - 04.2022
- Obtains loss information from policy holders or claimants
- Effectively collaborates with claim owners for customer interaction and resolution strategy
- Analyzes, confirms, communicates, and applies coverage, assist w/ clinical assessments when appropriate
- Responsible for completing all procedural requirements as outlined
- Prepared written correspondence to Senior claims officers, agents, and medical staff.
Claims Experience Specialist
Equitable Life Insurance
08.2013 - 01.2021
- Analyzed cases and claims to determine if forms and procedures have been properly identified and recorded
- Explained benefits, requirements and processes, assisting in the completion of documents as needed
- Answered telephone inquiries regarding new, pending and fraud potential
- Participated in special projects and team building that to support all areas Policy Administration, including contact center, and agents
- Worked closely with agents and third-party vendors to aid in processing service request, including investigation and resolving customer complaints and inquiries
- Worked as an effective case manager to resolve cases from start to finish.
Education
Property and Causality
Central Piedmont Community College
Skills
- Legal Research
- Data Analytics
- Investigation techniques
- Policy Interpretation
- Claims analysis
- Customer Service
- Problem-Solving
- Time Management
References
Upon Request
Leadership Experience
- Served two terms on the civil service Keep Charlotte Beautiful Board
- Current Secretary for Neighborhood Community Association
- Code Enforcement Task Force for neighborhood association
Timeline
Subrogation Analyst
Farmers Insurance Company
05.2023 - Current
Total Loss Specialist
Farmers Insurance Group
04.2022 - 05.2023
Total Loss Specialist
Farmers Insurance Group
04.2022 - 05.2023
Claims Administrator
Farmers Insurance
08.2021 - 04.2022
Claims Experience Specialist
Equitable Life Insurance
08.2013 - 01.2021
Property and Causality
Central Piedmont Community College
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