Qountaisa Conaway
WILMINGTON,Delaware
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Taco Bell
02.2019 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Substitute Teacher, K-5
Kelly Educational Services
01.2022 - 12.2023
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Consistently received positive feedback from parents, students, and administrators for dedication to student success and creating a supportive learning environment.
- Implemented creative teaching methods that engaged students in the learning process while still adhering to curriculum requirements and state educational standards.
- Implemented differentiated instruction strategies to accommodate the various learning styles of students within the classroom setting.
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted students in mastering subject material and preparing for tests.
Cashier
Lowes Home Improvment
06.2021 - 08.2022
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Enhanced shopping experience, provided product information and location assistance.
Cashier
McDonald's
08.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Drive-Thru Cashier
KFC
02.2015 - 08.2017
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Resolved problems with orders quickly and offered refund or replacement.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Sales Associate
Victoria's Secret & PINK
10.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
High School Diploma -
Thomas Mckean High School
Newport, DE06-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Conflict resolution
- Coaching and mentoring
- Recruiting and interviewing
- Teamwork and collaboration
- Problem-solving aptitude
- Employee development
- Excellent communication
- Task delegation
Accomplishments
- Supervised team of 43 staff members.
- Achieved monthly quota's by completing goals that were set daily with accuracy and efficiency.
Certification
- ServSafe Food Handler's Certification
operation champion of the month
An OCM (operation Champion of the Month) is a reward given to an employee when he/she meets their goals, quota's and requirements throughout the store for the month including lateness and attendance.
Timeline
Substitute Teacher, K-5
Kelly Educational Services
01.2022 - 12.2023
Cashier
Lowes Home Improvment
06.2021 - 08.2022
Manager
Taco Bell
02.2019 - Current
Cashier
McDonald's
08.2017 - 02.2019
Sales Associate
Victoria's Secret & PINK
10.2016 - 01.2017
Drive-Thru Cashier
KFC
02.2015 - 08.2017
High School Diploma -
Thomas Mckean High School
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