Qourtnee Long
Abingdon,Maryland
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Supply Quality Coordinator
Ikea Distribution Center
03.2022 - Current
- Reviewing photo documentation of damage products to create presentation to prove who causing party is
- Preparing and submitting claims documents
- Communicating with other departments to ensure timely resolution of claims
- Working with Quality Deviation Managament team to determine next steps or buyers claims
- Recovering as much product as possible and sending AS-IS to store for customers to purhase or reboxing good product with packaging damage only to sell
- Partnering with stores using Go-Pro initiative to have video footage of damages and other non-compliant issues recorded to determine fault
- Streamlined claims documentation process, ensuring completeness and accuracy for faster approvals.
- Submitted electronic/paper claims documentation for timely filing.
General Warehouse Coworker
Ikea Distribution Center
06.2010 - Current
- Operated different equipment within the recycling and outbound departments
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Effectively communicated with coworkers and team leaders
- Incorporated Ikea values and used them in daily operations.
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
Warehouse Operator
Medline Industries
05.2019 - 10.2021
- Assembled customer orders from stock and placed on pallets or shelves, conveyed orders to packing station or shipping department
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
Education
Associates of Arts Degree -
Harford Community College
Bel Air, MD05.2009
Diploma -
Bel Air High School
Bel Air, MD06.2006
Skills
- Training and Development
- Preventive Actions
- Damage Claims
- Quality assurance documentation
- Claims Handling Expertise
- Proof of claims understanding
- High attention to detail
- Extremely productive in a high volume, high stress, environment
- Self-motivated and able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines
- Excellent written and verbal communication skills, with an eye for detail
References
References are available upon request.
Timeline
Supply Quality Coordinator
Ikea Distribution Center
03.2022 - Current
Warehouse Operator
Medline Industries
05.2019 - 10.2021
General Warehouse Coworker
Ikea Distribution Center
06.2010 - Current
Associates of Arts Degree -
Harford Community College
Diploma -
Bel Air High School
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