Q. Sarah Lee Sheppard
Frederick,MD
Summary
Experienced Federal Contractor professional with 18 years of extensive knowledge of providing support to leadership strategies in a fast-paced government environment. Proven skills in collaborating with vendors, and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to client. Excellent multitasker and planner with exceptional communication skills that can work independently or as part of a team.
Overview
12
12
years of professional experience
Work History
Security Officer 40 Hours/Week $73,586/ Year
Montgomery County Police Department
Rockville, MD
07.2022 - Current
- Deliver exceptional customer service with a positive demeanor.
- Demonstrates effective written and oral communication and interpersonal skills while maintaining professionalism when interacting with personnel at all levels, including the public.
- Conducted patrols, swiftly responding to alarms and emergencies while utilizing company vehicle.
- Safely followed established procedures and enforced company rules, policies, and regulations.
- Monitored premises and documented activity in daily officer reports.
- Ensured the safety of personnel and premises through continuous inspection of buildings and regular patrolling of property.
- Recorded security and loss prevention incidents through completion of incident reports.
- Identified and reported safety hazards requiring immediate remediation response.
- Monitored surveillance cameras to identify and report trespassers and criminal incidents.
- Acted swiftly and delivered accurate reports in a self-directed role.
- Aided in the smooth functioning of the command center by promptly responding to alarms on Kronos and adeptly managing communication received via radio.
- Enforced security regulations and accompanied non-compliant individuals to private areas for processing.
- Conducted inspections of the parking lot to ensure proper permits were displayed, issuing tickets or arranging towing for non-compliant vehicles.
Site Supervisor 40 Hours/Week $80,600/Year
American Security Programs, The National Archives
College Park, MD
09.2019 - 07.2022
- Exceptional customer Service with positive demeanor.
- Supervised and directed the facility's day-to-day functions.
- Delivered comprehensive training to guard personnel on the latest techniques for operating advanced credential verification and vehicle/cargo inspection equipment. This resulted in improved detection capabilities for explosives, chemical agents, and other prohibited substances.
- Managed administrative tasks such as payroll and scheduling.
- Provided site safety and security through the development and implementation of policies and procedures.
- Participated in emergency planning and assisted in the implementation of action plans for emergencies with facility and outside response agencies.
- Interviewed team leaders and recommended new strategies for motivating team members to boost productivity.
- Developed training materials to enhance onboarding strategies and streamline company orientation protocol.
- Enhanced security measures and incident reporting communication through the revision of protocols and procedures.
- Effective written and oral communication and interpersonal skills with the ability to liaise professionally with diverse individuals at all organizational levels.
- Provided subject matter expertise in physical security strategy, conducted site inspections to identify and address areas of risk and exposure, and successfully implemented effective security programs.
- Contributed to all stages of background investigation processing for new hires.
- Assisted new hires in completing Standard Form 86 National Security Questionnaire.
- Maintained knowledge by reading memos and other written material
- Managed effective communication and collaboration with diverse stakeholders, including the public and personnel at all organizational levels.
- Conducted quality assurance evaluations to validate and assess data accuracy.
- Facilitated timely and accurate communication between security officers and customers by managing correspondence.
- Analyzed internal operations for the purpose of defining existing operational tactics.
- Assist with using web-based automated system (EQIP) Electronic Questionnaire for Security Processing.
Support Specialist III 40 Hours/Week $59,800/Year
National Institute of Health, MVM Consulting, Inc
Baltimore, MD
10.2015 - 09.2019
- Supported and assisted division head, office or unit in development, implementation, and maintenance of complex programs, projects, or activities. Supervised subordinate employees and performed additional duties as needed.
- Experienced and skilled in utilizing MS Office Suite products such as word processing, spreadsheet, graphics, database, e-mail, and scheduling software.
- Utilized effective verbal and written communication abilities to maintain accurate meeting records and create concise summaries.
- Compiled finalized versions of official and technical documents for project managers, decision-makers and the public.
- Oversaw the procurement of supplies for daily operations and ensured the maintenance of office supply inventory, including officer uniforms.
- Optimized procurement process through development of cost reduction strategies.
- Partnered with various teams to achieve timely delivery of products and services.
- Analyzed spend data using Excel pivot tables and BI software solutions.
- Monitored and ensured vendor compliance with contractual agreements for product quality, quantity, and delivery schedules.
- Reviewed purchase orders for accuracy and compliance with company policies and procedures.
- Negotiated terms with vendors to ensure competitive prices while maintaining quality standards.
- Prepared detailed reports on purchase orders, invoices, delivery receipts, contracts, and other relevant documents.
- Identified cost saving opportunities through strategic sourcing initiatives such as consolidation of suppliers.
- Exhibited meticulous attention to detail and organizational skills, actively resolving issues.
- Proficient in operating and troubleshooting various standard office equipment.
- Established and maintained respectful working relations with coworkers, colleagues, internal customers, and superintendent.
- Exercises judgment in selecting and posting data to records.
- Monitors and expedites completion of matters by maintaining control files.
- Coordinates meeting logistics and manages appointment calendars.
- Organized and prepared training materials and PowerPoint presentations for distribution among staff.
- Reviews a variety of forms and records for accuracy, completeness, and compliance with applicable statutes.
- Takes and prepares minutes of meetings.
- Provides courteous, high-quality service to members of the public by personally responding to requests for service or appropriate referral.
- Screen and Monitor Calls and visitors to the appropriate departments.
Support Specialist II 40 Hours/Week $55,640/ Year
National Institute of Health, MVM Consulting, Inc
Rockville, MD
07.2012 - 10.2015
- Planned and oversaw guard shift operations in adherence to policies, procedures, and regulations.
- Ensured adherence to employee performance standards and conducted performance evaluations.
- Managed incoming calls and effectively redirected callers to relevant department or personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Oversaw staff communication, record management and data transmission, leading to enhanced office automation.
- Updated system to streamline office documentation, optimizing efficiency and boosting productivity.
- Tracked and submitted employee timesheets to facilitate payroll processing.
- Maintained organized and up-to-date applicant files to support efficient record-keeping.
- Provided recommendations on clearance approval, disapproval, or modification after uncovering relevant information.
- Maintained accurate records of all procurement activities in accordance with company policies.
- Implemented effective inventory control measures to ensure stock levels are maintained at optimal levels.
- Collaborated on and led procurement master data initiatives to improve processes.
- Spearheaded competitive sourcing events to solicit best pricing and terms from vendors.
- Facilitated negotiations on price, schedule and supplier exceptions to contractual requirements.
- Maintained confidentiality of highly classified and sensitive information.
- Streamlined administrative tasks by providing file organization, creating spreadsheets, and handling faxing reports and document scanning.
- Identified opportunities for supply chain process cost control and performance improvement.
- Prepared and documented key performance indicator reports to measure productivity and process success.
- Worked with management to prioritize supply chain needs and implement new initiatives.
- Utilized Microsoft Excel for efficient record-keeping and reporting.
- Produced complex memos and reports through use of job-related software.
- Ensured outstanding customer service by actively engaging with both clients and team members.
Education
Medical Assistant Diploma -
Banner College
12.2007
Bachelor of Applied Science - Criminal Justice
South University
Savannah, GASkills
- Professional Demeanor
- Verbal and Written Communication
- Organizational and Time Management
- Technical Oversight
- Problem-Solving, and Analytical Skills
- Attention to detail
- Collect, review and analyze data
- Planning and coordinating
- Payroll
- Multitasking and Prioritization
- Increasing efficiency and productivity
- Goal Setting
- Supplier Relationship Management
- Microsoft Office, and Excel
- Customer Service
- Type 40 words per minute
- High Level of Integrity
- Report Writing
- Strategic Sourcing
- Overseeing deliveries
- Cost Analysis
- Strategic Planning Abilities
- Risk Assessment Expertise
- Data Management
- Supervision & Leadership
- Critical Thinking
- Report Preparation
- Relationship Building
- Database Management
- Task Prioritization
- Hiring Determination
- Hiring and Onboarding
Timeline
Security Officer 40 Hours/Week $73,586/ Year
Montgomery County Police Department
07.2022 - Current
Site Supervisor 40 Hours/Week $80,600/Year
American Security Programs, The National Archives
09.2019 - 07.2022
Support Specialist III 40 Hours/Week $59,800/Year
National Institute of Health, MVM Consulting, Inc
10.2015 - 09.2019
Support Specialist II 40 Hours/Week $55,640/ Year
National Institute of Health, MVM Consulting, Inc
07.2012 - 10.2015
Medical Assistant Diploma -
Banner College
Bachelor of Applied Science - Criminal Justice
South University
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