Qshantha Piett
Columbus
Overview
8
8
years of professional experience
Work History
Patient Access Representative
St. Francis Hospital
06.2025 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Greeted patients and visitors in a courteous and professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Small Business Owner
Sans Sweets LLC
06.2020 - Current
- Managed all aspects of business ownership and operational management, keeping business running smoothly.
- Maintained up-to-date records of all transactions related to the business finances.
- Analyzed data from various sources to make informed decisions on pricing strategies and product offerings.
Customer Support Rep II
TTEC
08.2024 - 03.2025
- Demonstrated strong communication skills by listening attentively and effectively conveying information to customers.
- Processed incoming payments from customers utilizing appropriate payment processing systems.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Provided exceptional customer service to clients in fast-paced call center environment.
Church Nursery Worker
Pierce Chapel
08.2022 - 01.2025
- Developed strong relationships with families by communicating regularly regarding any changes or concerns related to their child's care.
- Adhered to safety protocols while supervising activities such as meal time, naptime, playtime, and outdoor exploration.
- Exercised sound judgement when making decisions related to the safety of the children under supervision.
Janitor
American Facility Services
09.2022 - 12.2024
- Strong experience in janitorial duties, ensuring high standards of cleanliness and organization.
- Proficient in operating various cleaning equipment and chemicals, prioritizing safety and efficiency.
- Stocked bathrooms with paper products, soap and other items necessary for daily operations.
Customer Care Specialist II
Synovus
01.2019 - 12.2020
- Maintained knowledge of banking regulations regarding customer privacy laws to ensure compliance with federal standards.
- Provided exceptional customer service to banking customers by efficiently addressing inquiries and resolving complaints.
- Demonstrated strong problem-solving skills while maintaining a high level of professionalism in difficult situations.
Customer Care Representative
Anthem
05.2017 - 01.2020
- Handled customer inquiries, resolved complaints, and provided guidance on insurance policies and claims process.
- Collaborated with cross-functional teams to ensure the timely delivery of customer requests and renewals.
- Utilized excellent communication skills to deliver outstanding customer service and maintain high customer satisfaction ratings.
Education
High School Diploma -
Carver High School
Columbus, GA05.2006
Skills
- Adaptability
- Critical Thinking
- Customer service excellence
- Problem-solving skills
- Written and Oral Communication
- Call Handling and Management
- Microsoft office
- Patient registration
- Insurance verification
- HIPAA compliance
- Claims processing
Timeline
Patient Access Representative
St. Francis Hospital
06.2025 - Current
Customer Support Rep II
TTEC
08.2024 - 03.2025
Janitor
American Facility Services
09.2022 - 12.2024
Church Nursery Worker
Pierce Chapel
08.2022 - 01.2025
Small Business Owner
Sans Sweets LLC
06.2020 - Current
Customer Care Specialist II
Synovus
01.2019 - 12.2020
Customer Care Representative
Anthem
05.2017 - 01.2020
High School Diploma -
Carver High School