Q’Shayla Smith
Dallas,TX
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at H&P Tax Services. Excelled in streamlining operations and enhancing team productivity through effective organization and time management. Demonstrated proficiency in data entry and client relations, consistently exceeding customer expectations without specifying a numerical percentage. Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
10
10
years of professional experience
Work History
Receptionist
H&P Tax Services
02.2018 - 09.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Routed incoming mail and messages to relevant personnel without delay.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Cashier
Walmart
05.2014 - 03.2018
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Used POS system to enter orders, process payments and issue receipts.
- Met customer service goals and exceeded customer expectations.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Associate of Arts - Psychology
Alcorn State University
Lorman, MS12-2025
High School Diploma -
Vicksburg High School
Vicksburg, MS05-2014
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Greeting and Seating Clients
- Data inputting
- Office Administration
- Mail handling
- Professional Demeanor
- Tech-Savvy
Timeline
Receptionist
H&P Tax Services
02.2018 - 09.2024
Customer Service Cashier
Walmart
05.2014 - 03.2018
Associate of Arts - Psychology
Alcorn State University
High School Diploma -
Vicksburg High School
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