QT Norman
Olympia,WA
Summary
Dedicated professional with a proven track record at New Seasons Market, excelling in time management and customer service. Enhanced team productivity and safety standards, achieving high customer satisfaction and reduced delivery incidents. Skilled in GPS route planning and relationship building, consistently meeting strict delivery schedules and contributing to positive team dynamics.
Overview
28
28
years of professional experience
Work History
Driver Local Logistics
New Seasons Market
02.2021 - 06.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Helped train new drivers, and implement safety standards for the drive team.
Grocery Clerk
New Season Market
02.2017 - 06.2020
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Dairy Clerk
Haggen
01.2014 - 02.2017
- Trained new dairy clerks on rotation systems, product management and customer service.
- Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
- Stayed current with present, seasonal and special promotions.
- Dealt with payments, invoices and product rotations for [Number] products.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Delegated tasks and gave direction to employees within dairy department.
Night Crew Lead
Haggen
01.2010 - 01.2014
- Streamlined inventory management by conducting regular audits and maintaining accurate records.
- Enhanced team productivity by implementing efficient work schedules and task delegation.
- Managed nightly restocking efforts, guaranteeing product availability for the following day''s sales.
- Maintained store cleanliness and organization, ensuring a safe and welcoming environment for customers.
- Contributed to the achievement of store sales goals through effective merchandising strategies during overnight hours.
- Established clear communication channels among night crew members, fostering a cohesive team environment.
- Maintained open lines of communication with daytime staff, ensuring smooth transition between shifts and continuity in operations.
Night Crew
Top Foods
07.1996 - 01.2010
- Increased safety standards by promptly addressing potential hazards and reporting issues to management.
- Contributed to store''s overall success through diligent work ethic, attention to detail, and commitment to excellence.
- Demonstrated flexibility in adapting to changes in schedule or workload as needed during peak seasons or unexpected events.
- Assisted in meeting sales goals by ensuring proper product placement and availability for customers.
Education
High School Diploma -
Mount Tahoma
Tacoma, WA06-1984
Skills
- Time management
- Valid Driver's license
- Customer service
- Safe driving practices
- Punctual and reliable
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety protocols
- Safety management
- Equipment operation
- Relationship building
- Schedule management
- Order picking and processing
- Materials transport
- Shipping and packaging
- Conflict resolution
- Attention to detail
Timeline
Driver Local Logistics
New Seasons Market
02.2021 - 06.2024
Grocery Clerk
New Season Market
02.2017 - 06.2020
Dairy Clerk
Haggen
01.2014 - 02.2017
Night Crew Lead
Haggen
01.2010 - 01.2014
Night Crew
Top Foods
07.1996 - 01.2010
High School Diploma -
Mount Tahoma
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