Quinn Reeves
Brooklyn,NY
Summary
Highly motivated and detail-oriented operations director with multi-year experience leading multi-location retail operations in the vintage fashion sector. Proven ability to streamline operations, grow e-commerce sales, and elevate the in-store experience by developing high-performing teams, and a curated retail standard.
Overview
7
7
years of professional experience
Work History
Operations Director
Awoke Vintage
Brooklyn, NY
06.2023 - Current
- Manage and coordinate a team of 20 employees, involving hiring, training, and performance reviews, to ensure a high-performing, customer-oriented staff.
- Developed comprehensive daily operational checklists and training materials to standardize procedures, improve team efficiency, and ensure consistency across all store locations.
- Organize and execute off-site vintage markets and pop-up events to expand brand reach and drive additional revenue.
- Price and curate vintage inventory, ensuring product alignment with brand aesthetic, and market demand.
- Conduct regular audits to ensure all stores and employees maintain visual, operational, and service standards.
- Manage and grow e-commerce operations, including online product uploads, order fulfillment, customer service, and digital merchandising.
- Utilize the Square POS system for sales tracking, inventory management, and reporting to support data-driven decision-making.
Store Manager
Awoke Vintage
Brooklyn, NY
07.2022 - 06.2023
- Oversaw the daily operations of the highest-grossing location, managing a rotating team of sales associates.
- Consistently surpassed monthly sales goals, exceeding LY figures by over 20%.
- Set and upheld customer service standards, training staff to deliver an exceptional and consistent brand experience.
- Implemented merchandising strategies to enhance product visibility and drive sales engagement.
Sales Associate/Assistant Manager
Awoke Vintage
Brooklyn, NY
06.2021 - 07.2022
- Advanced from Sales Associate to Assistant Store Manager within 6 months due to proactive leadership initiative.
- Independently opened and closed the store, including managing the cash drawer, and daily reconciliation.
- Supported store management with inventory tasks, team coordination, and daily operational needs.
Key Holder
Calzedonia
New York, NY
10.2018 - 10.2020
- Consistently exceeded weekly sales goals and recognized as a top-performing seller across the company.
- Built strong relationships with customers to encourage loyalty and drive repeat business in a highly competitive retail environment.
- Opened and closed the store independently, including handling cash drawer setup, end-of-day KPI reporting, and recovering the sales floor.
Education
Bachelor of Arts - Journalism
Baruch College
New York, NY06-2021
References
References available upon request.
Timeline
Operations Director
Awoke Vintage
06.2023 - Current
Store Manager
Awoke Vintage
07.2022 - 06.2023
Sales Associate/Assistant Manager
Awoke Vintage
06.2021 - 07.2022
Key Holder
Calzedonia
10.2018 - 10.2020
Bachelor of Arts - Journalism
Baruch College
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