Quaadir Weaver Sr.

• Greet residents either by phone or in person, in a professional, welcoming manner.
• Oversee the package delivery system
• Prepare and display beverage and snack options for guests in the lobby
• Respond to resident inquires within 48 hours of 1st contact
• Resolve resident issues by utilizing creative problem-solving skills to ensure resident satisfaction, involving the Resident Relations Community Director and Maintenance Supervisor as needed.
• Communicate daily with the Maintenance Supervisor and/or Resident Relations Director to ensure maintenance requests are processed in a timely fashion
• Document maintenance requests made by residents, assigning to the maintenance staff, as requested by Maintenance Supervisor and/or Resident Relations Director
• Issue resident keys to contractors and maintain key log
• Coordinate extermination requests, send out date of treatment letters and manage extermination log
• Establish and maintain a partnership between The Remy and local businesses to provide Remy residents with exclusive pricing and/or servicing
• Make follow-up calls or send emails to residents to ensure quality control and resident satisfaction, to include new move-ins, completed service requests, and any additional on-site services requested by Supervisor
• At the request of Maintenance Supervisor or Resident Relations Director contact and engage contractors for in-unit work for occupied and turnover units
• Coordinate all move ins and move outs to ensure the loading zone and freight elevator is available at the time requested by the resident
• Audit and order office supplies and property refreshments weekly within the allotted budget
• Assist residents with amenity reservations and manage the amenity calendar
• Document lease violations, once approved by Resident Relations Director/Sr
• Community Director
• Assist with Entrata entries, which may include entering rent payments, entering maintenance tickets, update resident profiles as needed, completing reports, etc
• Promote Fair Housing standards and Equal Housing Opportunity requirements
• Open, stamp, and distribute mail, as requested
• Immediately notify maintenance of an emergency situation
• Other duties as assigned

As a Maximus Customer Service Representative (CSR Tier 1), I'd primarily handle incoming calls from customers, providing information and assistance regarding government programs and services like healthcare enrollment, by utilizing company systems to answer inquiries, resolve basic issues, and direct complex situations to appropriate departments, all while adhering to strict privacy and compliance guidelines; essentially acting as the first point of contact for customers needing support with navigating government benefits programs through phone, email, or web chat interactions.

Responsibilities:

• Handling inbound inquiries to address program eligibility, application steps, and benefit specifics.
• Utilizing internal databases to confirm eligibility and handle service requests.
• Handled common customer concerns, ensuring compliance with predefined guidelines.
• Identified cases requiring additional assistance and directed calls to experts.
• Recording inquiry details and actions taken accurately.
• Adhered strictly to all privacy regulations while handling customer information.
• Consistently updated knowledge of new developments in programs, policies, and system adjustments.

Skills:

• Utilized excellent communication to connect with multicultural client base.
• Showcased talent for troubleshooting customer issues and providing resolutions.
• Implemented meticulous data entry techniques to maintain accurate records.
• Demonstrated strong ability to maintain performance standards despite pressure.
• Proficient in using technology to streamline operations and enhance system controls.