Quadarries Washington
Raleigh,NC
Summary
Experienced and results-driven Community Manager/ Assistant Manager with 9+ years in multifamily property management, resident relations, financial oversight, and team leadership. I excel in fast-paced environments, motivate staff with a hands-on leadership style, and consistently improve occupancy, revenue, and resident satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Manager
LYV Six Forks
Raleigh NC
01.2025 - Current
- Manage resident accounts, leasing, renewals, screenings, and applications.
- Conduct move-ins/outs, inspections, and coordinate renovations.
- Collect and post rental payments in yardi
- Provide outstanding customer service and tours.
- Schedule vendors and support office/staff operations.
- Coordinate resident events and assist maintenance with property upkeep.
Community Manager
New Urban Residential
Raleigh NC
06.2023 - 12.2025
- Contributed to budget development through financial analysis and trend evaluation.
- Met revenue goals through strategic rent setting, collections, deposits, and reporting.
- Approved invoices, verified COIs, coded charges, and coordinated with vendors and ownership.
- Controlled expenditures and managed petty cash.
- Oversaw lease enforcement, inspections, notices, fees, and evictions.
- Implemented leasing and marketing strategies based on market trends.
- Responded to resident concerns and improved retention.
- Supervised property staff, hiring, training, scheduling, and performance.
- Ensured maintenance compliance and conducted property inspections.
- Supported owner relations with reporting and meetings.
Assistant Manager / Maintenance Support
ReNew West Durham
Durham NC
07.2022 - 05.2023
- Managed leasing, resident accounts, and deposits.
- Conducted inspections and coordinated renovations.
- Delivered tours and scheduled vendors.
- Assisted maintenance with final cleans, repairs, and curb appeal.
- Entrata systems experience.
Assistant Property Manager
Atria of Crabtree Apartments
Raleigh NC
07.2020 - 06.2022
- Managed leasing, resident accounts, deposits, and screenings.
- Conducted move-ins, tours, and supported staff scheduling.
- Used Yardi, CRM, and CBRE Accounting.
- Oversaw renovations and property upkeep.
- Performance Highlights:
- NER: $120 over PY
- Occupancy: 95%+ Q1-Q3
- Renewals: 55%+- Highest closeout: 97.79%
Assistant Property Manager / Leasing Consultant
Regency Park Apartments
Raleigh NC
06.2016 - 06.2020
- Manage resident accounts, leasing, renewals, screenings, and applications.
- Conduct move-ins/outs, inspections, and coordinate renovations.
- Collect and post rental payments in yardi
- Provide outstanding customer service and tours.
- Schedule vendors and support office/staff operations.
- Coordinate resident events and assist maintenance with property upkeep.
- Assisted in coordinating tenant move-ins and move-outs to ensure smooth transitions.
- Managed tenant inquiries, providing timely responses to enhance resident satisfaction.
Customer Service Representative
ACS Blue Cross Blue Shield
CARY
09.2011 - 09.2013
- Billing, claims processing, and insurance assistance.
- Award: Employee of the Month - January 3, 2012
- Resolved customer inquiries efficiently, demonstrating strong problem-solving skills.
- Provided clear explanations of benefits and coverage options to enhance customer understanding.
- Managed high-volume call queues while maintaining exceptional service quality standards.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Education
High School Diploma -
Triton High School
Erwin, NC05.2011
Skills
- Budget Preparation & Financial Analysis
- Rent Collection & AR Management
- Vendor & Contract Management
- Lease Enforcement & Evictions
- Marketing, Leasing & Market Research
- Resident Retention & Conflict Resolution
- Staff Hiring, Training & Performance Management
- Property Inspections & Safety Compliance
- Maintenance Coordination
- Yardi
- Entrata
- CRM
- CBRE Accounting
Languages
English
Full Professional
Timeline
Assistant Manager
LYV Six Forks
01.2025 - Current
Community Manager
New Urban Residential
06.2023 - 12.2025
Assistant Manager / Maintenance Support
ReNew West Durham
07.2022 - 05.2023
Assistant Property Manager
Atria of Crabtree Apartments
07.2020 - 06.2022
Assistant Property Manager / Leasing Consultant
Regency Park Apartments
06.2016 - 06.2020
Customer Service Representative
ACS Blue Cross Blue Shield
09.2011 - 09.2013
High School Diploma -
Triton High School