Quadedra Lee
Customer Service Representative
Paterson,NJ
Summary
Dedicated and results-driven Customer Service Representative with a strong foundation in healthcare administration. Known for exceptional communication skill, empathy and the ability to solve problems efficiently. Adept at handling customer inquiries, resolving issues, and ensuring a positive customer experience. Nominated for membership in the National Society of Leadership and Success, Reflecting a commitment to excellence and leadership. Seeking to leverage academic knowledge and a passion for service in an entry-level customer service role at a forward-thinking company.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Arbor Ridge Rehabilitation Nursing Center
09.2022 - Current
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Documented patient information and care activities in electronic health record.
Customer Service Representative
Macys Call Center
03.2018 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Health Administration
Capella University
Minneapolis, MN 05.2001 -
Skills
Healthcare ethics
Conflict Resolution
Customer Service
Active Listening
Product Knowledge
Call Management
Data Entry
Call center experience
Customer Relations
Timeline
Certified Nursing Assistant
Arbor Ridge Rehabilitation Nursing Center
09.2022 - Current
Customer Service Representative
Macys Call Center
03.2018 - 08.2021
Bachelor of Science - Health Administration
Capella University
05.2001 -
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