Quadedra Lee
Customer Service Representative
Paterson,NJ
Summary
Dedicated and results-driven Customer Service Representative with a strong foundation in healthcare administration. Known for exceptional communication skill, empathy and the ability to solve problems efficiently. Adept at handling customer inquiries, resolving issues, and ensuring a positive customer experience. Nominated for membership in the National Society of Leadership and Success, Reflecting a commitment to excellence and leadership. Seeking to leverage academic knowledge and a passion for service in an entry-level customer service role at a forward-thinking company.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Arbor Ridge Rehabilitation Nursing Center
2022.09 - Current
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Documented patient information and care activities in electronic health record.
Customer Service Representative
Macys Call Center
2018.03 - 2021.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Health Administration
Capella University
Minneapolis, MN 2001.05 -
Skills
Healthcare ethics
Conflict Resolution
Customer Service
Active Listening
Product Knowledge
Call Management
Data Entry
Call center experience
Customer Relations
Timeline
Certified Nursing Assistant
Arbor Ridge Rehabilitation Nursing Center
2022.09 - Current
Customer Service Representative
Macys Call Center
2018.03 - 2021.08
Bachelor of Science - Health Administration
Capella University
2001.05 -
Similar Profiles
Amber ElliottAmber Elliott
Assistant Activity Director at Arbor Lake Skilled Nursing And Rehabilitation CenterAssistant Activity Director at Arbor Lake Skilled Nursing And Rehabilitation Center
Adele NunezAdele Nunez
Certified Nursing Assistant at Arbor Rehabilitation & Nursing CenterCertified Nursing Assistant at Arbor Rehabilitation & Nursing Center
Marisol SanchezMarisol Sanchez
Certified Nursing Assistant at Arbor Rehabilitation Nursing CenterCertified Nursing Assistant at Arbor Rehabilitation Nursing Center